SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Якість гарна.Легенькі. Ношу 42, замовляв 44 .Якраз в розмір.Прийшли швидко Рекомендую.
حذاء رياضي جميل و خفيف انصح به
Muito bonito e robusto! Porém, o tamanho 39 é menor que os tênis deste mesmo tamanho vendidos no Brasil. Não me atentei a este ponto. Mesmo assim, reconheço a qualidade e recomendo a compra. Só tenha atenção às medidas do seu pé para pedir o tamanho certo
Delivery is not long. Corresponds to the description. Product delivery: packed in a plastic bag. Looks like in the photo. Size 44 fits my 27 cm foot. No glue is visible anywhere, no pungent smell. The insole made of bad rubber should be immediately replaced with a thick one. The sole is of medium hardness and therefore a softer insole is required. It should last a year. I recommend it to anyone who likes the classic style.
Гарні мʼякі кросівки як будуть носитись не знаю побачимо під замш за таку ціну дуже гарні.
маломеркі треба брати більші
Отличные кроссовки. Беру уже второй раз у этого поставщика. Лёгкие и износостойкая подошва, не протирается и не ломается. Сезон выхаживают без проблем, даже при активной носке. На длину стопы 28 см надо брать 45 размер. Дошли быстро. Спасибо и удачных продаж продавцу!
BUEN PRODUCTO POR EL PRECIO, BUENA CALIDAD
спасибо большое я ношу обувь 43 р а заказал 45 потстельки 28 подошла супер дякую гарно рекомендую
son geniales comprar una tallA más ya que son de orma pequeña son geniales espero duren bastante los recomiendo llegó sin problema alguno
GOSTEI. UM TÊNIS ELEGANTE. A ENTRGA FOI RÁIDA.
Нормальні кроси за ці гроші, язичок тільки тоненький,
tênis bonito bem acabado boa qualidade aparentemente agora usar pra ver melhor
Норм кросівки. На ранню осінь, бо для літа жаркі, як на мене
Дуже добрі.
Muy buena pinta. Pegan con todo, pero mejor para chandal clásico.
Excelente e muito bonito este tênis. Muito bem acabado e o material é de primeira quidada. Muito confortável. Calço 40 mas comprei 42 e deu certinho.
Superb service by AE in every respect, badly let down by the delivery courier, Evri, who were fairly dreadful. three non-deliveries "unable to access" because the driver could not navigate past some road works, I let Evri know how to do it, then the package was just left outside the door fgor any passer by to pick up. Trainers are well made, comfortable, amazing value for money. Highly recommended for a cheap pair of trainers.
Rien à dire. Nickel. À bientôt pour d'autres commandes.
Size is a little bit smaller than in description
Entrega a tiempo, antes de lo esperado, zapatos de buena calidad, diseño elegante, y me quedo a la perfección, me gustó mucho, lo recomiendo 💯, sin duda volvería a comprar.
все 5 нога 42 взяв 43 точно на ногу.доставка .
замовляв сірі - приїхали коричневі, кому байдуже на колір - за свою ціну можна брати
muito bom, chegou bem embalado, materia bom. Porém comprei um número maior q costumo calçar mesmo assim ficou muito pequeno, não dar pra eu usar
lindo e tem um bom material, a única coisa ruim é q a forma é pequena. Tem q ser 41 ou 42 para quem calça 40