SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in Ukraine in 21 days. On a brush with a diameter of 16 cm sat down perfectly, but I think it will not look very wide on a very wide hand, since a white elastic band will be visible. For its price quite well.
All O. K.
Is as described by the store
Just what it offers and the 10/10 quality
Beautiful! The material is cute and fits very well in the arm.
Inchala Quickomom
is beautiful
All very beautiful. Thank you very much!
The product is excellent, I recommend my son like it very much, it is nice to have arrived 15 days earlier than the stated time. thank you.
I made a bracelet, there was no chase for the viglyad. I took a gift for a gift. delivery is close to me.
For being a combined purchase arrived in the agreed time
They are beautiful just as in the photo they are strong stones and good color I liked
Very minimal! I love it! If you are someone with a medium sized wrist, oh man this would be very comfortable for you. Thank you very much
It is excellent and its high quality I would recommend buying it and I arrived in Algeria within 15 days
As in the description, good quality and excellent service, arrived on time
Thank you for your satisfaction.
I love it. And I arrived super fast
Very father the truth if I liked
It arrived the same as the one in the image. In a week even than expected
Very beautiful bracelet and comfortable, still arrived fast
Beautiful bracelets, elastic band. Hair does not cling.
It arrived earlier than expected and in good condition, the product is what it says and it is as it appears in the images, that which comes out in tik tok that weighs 3kg or more is a lie, do not believe those things
amazing, fits perfectly
Looks good, as is the description
ele é muito bonito, porém as bolinhas da pulseira são menores do que esperado.