SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description parfaite, smartphone super avec livraison impeccable et rapide. Merci.
Una semana utilizando el teléfono y muy contento. Envío muy rápido. Ya es el Segundo teléfono que compro a este vendedor.
Item as described, sent from Germany to France within 36 hours after the order. Negative point: the wrapping envelop is not strong enough, it was damaged during the shipping process and was blocked by DHL for 3 days until they put it in a new, stronger carton box. Luckily the phone was intact ans not stolen.
Llegó 5 dias antes de lo previsto , funciona correctamente.
de momento va estupendo. estoy empezando con él Aviso para quien esté interesado: No hay sitio para tarjeta microSd. pero sí para 2 tarjetas sim y e-sim
Téléphone conforme à la commande, juste l'emballage est un peu juste.
Não recebi o equipamento. Demorou mais de um mês para me devolver o dinheiro.
A llegado dentro del tiempo que dice el vendedor,en perfectas condiciones.
Recibo el pedido fuera de plazo, sin contacto con el vendedor, tarda mucho en responder y no da facilidad ni información del seguimiento. El producto es genial, pero el vendedor no lo recomiendo. Pedido el 1 de agosto, se suponía que llegaba entre el 4 y el 10, finalmente llegó el día 13, repito que aunque intentaba contactar con el vendedor, no me contestaba.
Articolo spedito immediatamente, l,ma per colpa del corriere mai arrivato per un presunto errore nell'indirizzo (non si capisce,però, perché non mi abbiano contattato telefonicamente) e quindi rispedito al mittente.Da qui il venditore non ha fatto nulla per cercare di risolvere la situazione,solo banali scuse di come era dispiaciuto dell'inconveniente ma,di pratico,niente assolutamente .Dispiace, capisco che gli errori possano succedere ma da li a prendere in giro le persone non ci sono giustificazioni.Se avessi annullato l'ordin e dopo che il pacco era stato rimandato indietro, probabilmente, avrei già a tuo il mio nuovo telefono, invece , fidandomi, ho aspettato come mi a detto senza,alla fine, risolvere nulla.Pessimo servizio sia del corriere che del venditore.
The phone is perfect,but the shipment was delayed and the delivery as well which caused 2weeks delivery delay.
جيد خلال 5 أيام الشحن من ألمانيا إلى هولندا. الشحن لا يأتي من فرنسا كماهو موضح في المتجر
Móvil súper buena cámara de fotos, se carga enseguida , y llegó al día siguiente, lo recomiendo
tout est nickel pour le moment, pour un anniversaire donc pas encore utilisé à plein rendement... plus qu'à tester sur le réseau français 5g Bouygues Telecom ! merci beaucoup à vous
El mejor movil de gama media a un precio espectacular. Es una oferta que no podia dejar escapar. Totalmente recomendable.
livraison un peu tardive mais très bon produit. Efficace, performant, pour ce prix là c'est que du bonheur. Je vous le recommande vivement
En un primer momento reclame la no entrega del paquete, despues de varias veces de ir a correos el paquete aparecio, como arte de magia. El movil va de maravilla
Genial, envío rápido y todo correcto, el móvil cumple. Gracias
Telefon petarda polecam z czystym sumieniem. Dostawa expresowa 3dni i tel jest.
Téléphone arrivé dans les délais. Après desinstallation des bloatwares (surtout les jeux) , tout fonctionne correctement
4 days delivery, everything ok, recommendable seller
Телефон люкс. Правда с непривычки тяжеловат. Посылка пришла в Литву быстро и не помята. Продавец всё сделал чётко. Рекомендую однозначно.
An useful Xiaomi redmi phone. Sent as it was said. OK
Пришел за три дня, из Франции в Польшу. Упаковка отличная. Все соответствует как и на сайте. Рекомендую продавца
arrivé en 6 jours dans le sud de la France. rien avoir avec le redmi note 9pro. charge 120w vraiment efficace. rien à signaler