SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
funcionan muy bien, pero al utilizarla mucho tiempo se le escapa la cadena
super szybka wysyłka świetny sprzet
Обороты поменьше чем ожидал, но пилит хорошо. Пробовал пилить брусок 50х50, 100х100. АКБ Макита подходит. Цепь приходится подтягивать. В целом отличная штука.
ok
working well for tree.
Towar zgodny z opisem. Tnie grube gałęzie beż żadnego problemu. Expresowa dostawa.
Bin total zufrieden ,mach einen soliden Eindruck.
Je n'ai pas utilisé l'appareil
wszystko wyglada w porzadku, dziala bez zarzutu. bardzo lekkie urzadzenie. bedzie testowane za kilka dni. Bardzo szybka dostawa
excelente, muy completo. voy a probarlo y oes cuento como trabaja.
Пилит. Еле остановили меня. Вошел в раш. Чуть весь дом не попилил нафиг
chegou tudo certo e funciona perfeitamente, fácil de montar. testei podando uma árvore de Cedro e foi super fácil. bateria boa também, valeu a pena.
Cheap, but effective. About 20min run time per battery. It stalls at about 1/2 charge. Cut through about 4-5 inches in diameter. A lot easier than dragging a cord around. Fast shipping time as well.
Звичайна акумуляторна пила. Акумулятори підходять з макітівською посадкою для китайських електроінструментів. Немає бачка для мастила для змащування ланцюга.
Good product.Five Star Service !
Parece potente y resistente!
Пила супер, полезная цепь около 17 см, то что нужно, компактная, удобная ! Я рекомендую однозначно !!!!
arrivata nei tempi previsti ora da provare.
Розібрав і змастив моторчик, трохи вирівняв захисну планку, зібрав і все працює. Гілку діаметром 3см перерізав за 3 секунди. Далі буде видно.
배송조회가 안되서 늦겠구나했는데 1주일만에 왔네요. 작동도 잘되고 좋습니다. 배송조회가 안되서 늦겠구나했는데 1주일만에 왔네요. 작동도 잘되고 좋습니다. 배송조회가 안되서 늦겠구나했는데 1주일만에 왔네요. 작동도 잘되고 좋습니다.
Commande reçue rapidement. Cette scie fonctionne bien et elle utilise les batteries Makita. Pensez à lubrifier la chaîne régulièrement car il n'y a pas de graissage automatique de la chaîne.
ممتاز شحن سريع
Хороший инструмент, пробовал в лесу просек делать, поросль пилит приемлемо.
Kettensäge macht was sie soll, der 2te Akku ist gold wert denn es kann direkt weiter gehen. Kette muß öfter mal gespannt werden wenns an grobe Hölzer geht.Ein muß für Baumpflege.
👍👍👍👍👍