SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good length, soft , good lace
beautiful wig
*real review* this wig is so pretty! the hair took about 3 weeks to come though i'm thinking because of the recent hurricane though! it' was worth the wait , barely sheds! you get a little shedding but that's every wig! for the price it did what it had to!!!!
Wig is nice but tin don’t 180 is like 150 if you want it thicker get 200 are more density . But it’s a beautiful hair I would buy again but with more density and the Nat is not bleach but per pluck
I love it 🧡🧡🧡
My hairstylist can easily handle this hair. These lace pieces are made very well and in high definition. Hair can last for a long time, and I am confident that if handled properly, it can be reused. The length of hair should be long. I would definitely recommend this hair to anyone looking for hair. It's an amazing purchase!
First of all this hair is sooooo soft omg the texture is everything first time purchasing a colored and I was a bit skeptic about it. but best believe I have no regrets after getting this wig.I love love love it.I definitely recommend y'all to purchase this wig
From the moment I put it on, I was amazed by its softness and luxury. It feels like my natural hair, not only incredibly soft, but also impressively durable. I have worn it many times and it still looks just as good as her, without shedding or tangling. The best thing about this wig is that it has no odor. Let's talk about its ability to maintain curly hair! I have used heat styling multiple times, and each time it bounces back very well. Curly hair can last all day, giving me confidence to rock any hairstyle I want. Its price is unbelievable. It's rare to find a wig of this level at such an affordable price, it's a great choice
It is perfect, just what I expected very beautiful color and good quantity and quality of hair. Communication with the seller has been excellent I will buy again without hesitation.
Hair is very soft and not easily tangled. The hairline is just right for my skin color, and it is easy to blend. You can use concealer to blend! The knot is very small and beautiful. I am very satisfied with this purchase and will definitely make another one!
This deep wavy hair is very beautiful! The hairline is very full and natural. The hair is very soft and there is no hair loss. It is installed very well, and the lace matches the quality of the hair. I will definitely make another one!
This is my first time ordering a wig on Alibaba and also my first wig. I am glad that I chose this company because they gave me a great wig. Wigs are soft and full of vitality!! I will definitely become a loyal customer of this company because they have responded well to my orders. If you are looking for a beautiful, curly, and vibrant wig, I would definitely recommend this wig.
This wig is very beautiful, with soft hair and good quality. It didn't fall off, especially when I kept combing it. I like it!!! The seller is also very good at communication, very kind and considerate!!
I am very satisfied with this wig. It's my first time buying orange curly hair!!! It's really smooth, without tangles, and the hair is very soft, just like real hair! And it's easy to wear, no hair loss, and the quality and price are unparalleled.
This wig is very fluffy and feels light. Thank you very much for providing high-quality service. The curled pattern is fantastic! It is transported and delivered at an extremely fast speed. Throughout the entire order process, the seller maintained good communication with me. The hair is really fluffy, it feels great, and the length and density are very realistic. This type of hair has high quality, looks great, and is very smooth. Hair has absolutely no odor. I will definitely order this wig again!
I'm very happy with my wig, the colour is very pretty, I'm loving everything about this wig and the seller communication skills was amazing from the beginning, I will definitely be ordering from them again.
I like this wig. Its length and accurate 13x4... So far, it has not fallen off or smelled... It is also very full, with a good curly pattern... The lace is also thin and easy to melt.
This is my first time ordering a wig on Alibaba Express and also my first wig. I am glad that I chose this company because they gave me a great wig. Wigs are soft, energetic, and won't fall off!! I will definitely become a loyal customer of this company because they answer any questions about my orders very well. If you are looking for a beautiful, curly, and vibrant wig, I would definitely recommend this wig. They will give you some small gifts
I really like this wig! Lace is great, and the length is also very suitable. It looks beautiful when wet or dry. I write comments honestly. When the wig arrived, its packaging had no odor. It also conforms to the length. No shedding, the wig is very, very thick. If you question whether this is a great product, then the answer is yes!!! Don't hesitate, buy it!
Wow, it's so beautiful and soft, odorless, and delivered quickly. I will buy from them again because their service and products are really great.
This hair is amazing! I am already able to pass through it with my fingers; without detachment or entanglement. Hair has no odor and is beautifully packaged. To put it bluntly; from placing an order to shipping; coupled with great reminders; customer service was excellent! Will order again from the company!
It is perfect, just what I expected very beautiful color and good quantity and quality of hair. Communication with the seller has been excellent I will buy again without hesitation.
Came fast, really soft she a lil thin tho ngl it’s good to wear for like 2 weeks … she realll bright so I dyed the rootls a lil and the ends
Quality colour everything perfect love it
I’m satisfied with the purchase. The lace is good and the colour is pretty. Only thing I don’t really care for is it isn’t a full frontal