SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super confortable super son rien à dire je vous recommande ce vendeur ...
Bien reçu avec 2 jours d'avance sur la date prévue. Livré avec un cordon USB de 15-16 cm pour charger . se connecte vite sur bluetooth. Je l'ai eu chargé à 80%. Le son est bon . Petit bémol : je ne sais pas où est la prise de l'USB !
Small but stretching, nice embroidery buttons mark where the underlying plastic buttons are. Blue Tooth. Happy
chegou certinho vou testa pra ver se realmente e bom em breve voltarei pra deixa outra opinião sendo positiva ou negativa
Material bom Chegou dentro do prazo Gostei muito, funcionando perfeitamente
This is a awesome your job say no headphones you got headbands look im ordering morr awesome
Швидка доставка. Дуже гарні для слухання книг. Якість звука для прсмотра ютуб- нормальна. Заряд тримають більше 3 годин. Довше не слухала. Зараз в них жарко. Рекомендую.
It was nice but i dont like when i used it when sleeping it get pain on my ears.
Buen material buen sonido tal cual en la descripción. Bonito color
demorou um pouco p ara chegar mas depois que chegou não tive dificuldade para conectar ao telefone. a dificuldade maior foi achar onde eu carregava a bateria e o cabo. isso me deu trabalho porque ele descarrega rápido. depois que achei deixo ele carregando para poder usar. tirei uma foto do local onde se carrega para que outros usuários possam ver e vencer essa dificuldade. O som é alto o elástico é um pouco apertado mas até que ele fica confortável. creio que vai ser muito bom na academia e na hora de dormir pois não vai ficar saindo dos ouvidos. Recomendo a compra pois a qualidade do tecido é boa e me parece um produto que será durável.
A lightweight, inexpensive headband. The audio is really decent
신기해서 잘때 사용하려고 사봤어용ㅎㅎ
Me gustó mucho, lo quería para cuando me desvelo y funcionó perfecto anoche
Aún no lo he probado pero parece bueno subiré comentarios después de probar
Esta padre me gustó la Diadema escucho bien la música
parfaitement conforme, livraison rapide et fonctionne très bien merci
Dura bastante la batería, se ajusta bien, buen sonido. Se los e prestado a mi niña pequeña y le parece comodo
It’s very easy to use! At first I got confused and took out the whole speaker to the find the charging plug, just to find out theirs a tiny hole in the back in the bottom. But people can hear the music your playing out loud.. but it’s good for sleeping! Gonna use it tonight 🌚
Loud and fits comfortably, been sleeping good every night since i ordered it.
It’s good and it works perfectly and it’s exactly like the picture
좋네요. 음질도 구리지않고..이가격에 퀄리티 끝내주네요.
lo recomiendo al 100%, es lo esperado según la imagen y las opiniones. Ningún problema respecto al envío.
J’ai bien reçu même en avance chui tros conten de sette achat marche très bien mes pas tros fort les sons dommage sinon je l’es 4 étoile pour le bandeau et 5 pour la livraison
Гарні навушники, за свою ціну. Зручні, м‘якенькі, лекго законектились навіть з айфоном. Використовую перед сном . Звук звісно не “high level”, але не поганий. Дякую продавцеві.
me sorprende lo rápido que llegó, los probé y suenan bien al menos para un volumen que no lástima, en particular a mi me gustaron porque es la segunda vez que pido