SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it works good I'm going to bed with this on
Посылка пришла вовремя... Повязка отличная...Спасибо продавцу...
ear pieces can be adjusted to be at your ears, no discomfort lying on side. sound quality is ok.
حلوه وصوته عالي حلو بس مرات تفصل وترجع تشتغل من جديد لحالها بس سريع
These are good just don’t like the bulky piece in the front but hey they were .33 cents but I can hear good it came 100 percent charged can use out the pack
excelente!! se escuchan a un volumen moderado!! igual a las especificaciones
رائعة وخاصة في الشتاء حماية للاذان وعند النوم لتغطية العيون 👍
Reçu en date prévue. Merci. Tout fonctionne, je cherchais où chargée , l'endroit est astucieux. Le son est bon, la charge tien très bien . Je trouve ce bandeau super pratique et sert aussi de bandeau pour protéger les oreilles du froid !
I can't wear headphones or earbuds long because they hurt my ears, but these are comfortable. They aren't super loud, but I can hear them just fine. I'm happy with this purchase!
Son prácticos y cómodos para dormir, ni se sienten me encantaron aunque no son para mi son un encargo pero ya es la 3 ves que compro
los uso para trabajar y genial me sirven de turbante y a la vez escucho música gracias
Hehehehehrhrbebdbeowowne r ever d d d d f f fvhdhjebehegehejejjejeuevejejvebeudvegeiejbekwowbqwbjeheb
Llego perfectamente hasta Mexicali y en excelente estado muy de ve muy muy padre lo único que paso que no sirvo la pila no cargo nada y si conectarlo al cargador se quemo la pila ni modo tendré que pedir uno nuevo
son tal y como salen en la foto son cómodas y prácticas para llevar el celular y los documentos en forma bastante segura. A mis amigas les ha llamado mucho ls atención
reçu rapidement fonctionne très bien, facile a connecter avec le un
Bastante aceptable, se conecta fácil y se escucha bien a mi esposa le gustó mucho, llego en muy buen tiempo
Llevo un mes usándolo, creo que es mejor para deporte que para dormir, aunque yo lo uso para dormir, el audio no es tan alto, pero está bien para poner ruido blanco, es fácil de usar, cómodo, y hasta la fecha nunca me ha dicho que la batería este baja, así que es durable.
Works very well, good sound! Easy to replace the speakers for your own ears
Tengo que probarlo, pero los 2 anteriores van muy bien.
Ha tardado 16 días en llegar a Canarias. Es igual a la imagen y descripción del artículo. El sonido es bueno, lo que no vienen instrucciones ni nada para saber al menos como se llama para conectarlo al bluetooth, pero de resto está bien. Viene con un cable. Habrá que ver cuando dura la batería. De momento recomiendo al vendedor.
they work great, takes the charge great, the only problem is the sound has to be tight to the ears so it sounds great, quick fix,just use Bluetooth wireless headphones with a spot to insert the headphones, just a thought, I just put extra padding in with the speakers and that works great
Спасибо! очень понравилась, звук стерео, мягкий, удобный, хватает на 3 часа, лучше чем в наушниках, и удобный во время тренировок.
Дуже класна штука! Доставили швидко, все првцює. Спробувала лежати на подушці - дуже зручно. Тканина м'якенька. Трохи незручно було читати інструкцію - дрібний шрифт. Проте я просто сфотографувала і потім збільшувала. Сама інструкція досить детальна і зрозуміла. Рекомендую)
llegó bien, es un buen artículo, funciona muy bien estoy encantada
잘때 안대로쓰기엔 헐렁하고 머리띠이어폰정도로 생각하면 괜찮음 가성비 굳