SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wish it would be more thinner and ans more flexible but overall great.
Or work fine the speakers are pretty low quality but still pretty worth buying if you want it for sleep
This works wonders
I got it for my sister who works in a factory, they work great under her hard hat. She hasn’t reported any issues. They get super loud and they’re easy to pair . I’ll be getting more for gifts and a pair for myself.
The headband itself is very comfortable, connecting it via Bluetooth was super easy, I love the fact of wearing headphones but not having them in your ear! will be buying more for my kids and family. Only reason I left 3 stars for shipping and delivery was because it arrived late.
Me sorprendió enormemente, el audio está excelente para el precio... Lo único que batallo un poco para poder picarle a el botón de encendido pero nada que afecte demasiado. Llegó dentro de la fecha establecida, recomiendo ampliamente. Trae un pequeño cable para cargar.
Cómodo y muy fácil. lo recomiendo sobre todo para dormir, aunque es muy versátil.
These headband headphones are perfect! They aren’t too tight and even pull down over your eyes blocking out any light. Perfect two for one purchase!!!
se ven bien, aun no los pruebo durmiendo, ya veremos, y tambien que tal la duración
envío en una semana. aveces uso auriculares para dormir, me pongo música relajante o sonidos del mar. pero los auriculares se me clavan si duermo de lado. con estos no pasa. son muy cómodos y puedo dormir toda la noche con ellos que no me doy cuenta. se escuchan bien y se emparejan con bluetooth sin problemas
En las fotos de Vectra me parecía más fuerte la tela. se adapta bien a la cabeza, sin apretar. los auriculares no llegan a coincidir con los oídos, aún así se oye bastante bien.
At least the kids can listen to music at school.
si sente un più piano ma fa il suo lavoro
THEY HAVE REALLY GOOD QUALITY, and work really good on the phone.
En test en ce moment , ça fonctionne appairage facile je le teste pour dormir dans 4, 3, 2,1 💤
I just received the package..I haven't tried it yet but it looks like nothing is missing.. Thanks to the seller.
Son los terceros que compro, creo que éso lo dice todo, jeje. Tienen un sonido genial y una duración de más de 5 horas. Buenísimo. Gracias 😊
Непогано,зручно,звук кращий,коли використовувати,як пов'язку для сну
The headband Bluetooth earphones are favorite to use while exercising and working.
Arrived promptly. Looks ok, although I am yet to use it
это гениально, работает, не давит, звук отличный, цена супер, спасибо
не очень удобно. может нужно привыкнуть. не на каждую голову
No la he probado aún pro todo bien envío vendedor mensajera etc. excelente
no está mal el producto cumple lo necesario tiene muy buena calidad de sonido para el precio que tiene le dura mucho la batería pero si el mando de los botones molesta un poco al momento de dormir talla un poco entre la ceja, pero de resto tiempo de entrega supercumplidos
je l'ai pas essayé encore, mais bien hâte de voir, mon conjoint en veux 1 aussi,