SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice store, not a lot of room but at least 3 A4 booklet hold.
super cute!! has enough space to fit my school books + pencil case :D arrived earlier than expected too. (keychain + cat pin in picture did not come with bag)
Very, very good. The pins were here with me, but I put new ones. My cat ate the plushie sadly but It was very good. Big, good for outings.
Spruce frog hooked
It's just my kohannya!! Came to the Transcarpathian for 29 days, they did it for the coming day, they did not add the quality to it, they did not get good, they did not get it, they did it all right! $6.72 worth worth of badgesI thought not to put it! To add a bag for me, to try to cut the threads of the old terrible, to win, yaksho like you!!The store did not roll
The bag is wonderful!!
Cool, pretty miniature
SO CUTE i customised the straps and changed the designs on the pins, def but it’s so good valued !!!
10/10 love this bag
It’s very nice
Kind Day, bag Duje class))
I would buy it again:-3 is really nice!!
Very nice bag, arrived in a timely manner. The fabric is better than I imagined is like a simile jean and inside the bag is lined, very useful for daily use.
Chudova bag. Bulo decylka thread, Sho washed, ale is not critical
Comfortable and nice, fits A4 format
Norms
the bag is thinner than expected but it's still pretty cute! it came with the badges so it's optional if you want to use them to decorate it bag or U preferred ur own
The bag is very cool I like, it's what I need
The quality is good, it's okay. Kishenya for a phone is small, ale pidyde for other speeches.
Cute bag. Badges are cheap plastic. Replaced with our own.
Very beautiful and the material is good, as I have cat will apparently stick fur, but I will keep it in a bag
Comfortable handbag!! I thought it would be less, but it's even much better, it made me happy. Roomy enough, I'll take it to school. Several threads were sticking out, but it doesn't matter. Thank you!!: Z
Finally I got it!I got 4 badges with it.Love the Bag.
Chic bag, cute dinosaur, funny badges. The thread is a little stick out in some places, but it can be easily removed
The bag is good, the very head of all need to be A4 zoshitPut washing threads, they wrote about yakh, not Bulo