SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is not bad, but it will be a little small for the school, but the A4 notebooks will fit, it is good, it arrived in about 10 days, the store is very nice to communicate, I recommend!!!
The bag is good, there were 4 key fob with it. She's worth the money, thank you
The bag is cool, at first I thought it was big, but no, it is average, although personally I would like a little smaller. The thing is roomy enough. In the set (not hanged, but inside the bag) there was a green toy and about 5 badges, I hung up a Kazakh and a badge with a "sick Crazy World". It seems to me that the rivet is either ¿weak?, or it is simply not sewn flat, but the bag does not close the first time. In general, I like it very much
Very good!! The material and size are super and the icons are cool. Love it very much thank you!!
Very cute handbag! Large and roomy! The strap can be adjusted, so you can hang over your shoulder! Very comfortable and high quality. Olin pocket with Velcro, the second on the lock. The bag itself closes with a strong good magnet, nothing will fall out. There were four different flower badges in the set. Very nice!♡The needles are sharp, good! Thank you very much! (Badges with Toad and lavjoy from other order)
Bag for your penny class! Bulo trichki thread that is not a problem. The fabric is good. The reality is not the same as the City Ale Zide, to be regulated. Bag mist. So they put 4 badges. I'm hated!
Arrived much earlier which I am very grateful. I thought it would be more but it will do so. I like everything)
The truth was I thought it would be a bigger date, it fits a single notebook but mine are a notebook with four hundred pages, so about three or four notebooks with 100 sheets If you fit perfectly, the product I wear very well, the truth is very nice and I liked it a lot, I ordered it on Nov 17 2023 and it arrived just today Nov 28 2023
Perfect! I love it! He's really great, he's very practical and we know how to put a lot of things inside. There is no pocket inside but that's okay. Fast delivery as expected. Thank you very much!
Good bag. Came with beautiful icons
The bag is just lovely! Thought will be less, but it's even a plus
Arrived earlier, it is very large and spacious, they fit 4-5 bottles and it has many very satisfied compartments :))
This bag!! It is good to wash the threads in the deathly parts, it is easy to change. I thought, if there will be a little bit more, if there is a akraz of real rozmira. I was jamming with Zi badges and there are good things. To the word of the badges to dance good and children of them to me. I'm a fool to catch up!!
Even an English textbook fit)
The bag is cool. I took it for 800 rubles, justifies the price.) Badges came with the bag. They are made of plastic, so it is quite light)
The bag is cool. Not big, but my textbooks got in there!!
I thought I would be a bilshoya, the egg is good, the thread was not washed. Came in 19 days! Recommend!
Very cute handbag! Comfortable, I checked whether all the things I needed fit there and even left a place in small pockets on the sides. I didn't quite like the strap, as it rustles, but it seems to me that this is a matter of taste, I don't consider it a downside. The frog toy is very cute and soft, would keep it even without a bag.)
Good large capacity bag, arrived quickly
Chudova bag! That city is great. The material is just to be used for people and children, but I don't get cold. There is a decylka of sticking out threads, ale Tse zisim is not critical. I am puffed up to the wingers!)
Nice handbag, thank you for having a little surprise, a davolin bag
fits my chromebook
super
It’s the bag I’ve wanted for a while and it’s really cute and handy. A lot of place in the main pocket for its size and the pins are cute too
Hype bag