SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
נעלים מאוד יפות ונחות. אהבתי מאוד
Great quality and fits perfectly! Exactly the same as the pictures. Much better to buy it from here rather than going to brands and be ripped off with ridiculous prices
perfectas
Calidad buena, pedir una talla mas a la tuya o dos si tienes pie ancho, como todos los tipo air force son de horma estrecha, el unico pero que huele fuerte.
Amazing great work
Хороші кросівки. Прийшли швидко. Колір білосніжний. Наразі носяться непогано. Подивимось як буде далі.
produto bom, entretanto, bem pequeno. Normalmente, uso 41, mas tive que comprar 43, uma vez que ao comprar o mesmo tênis do tamanho 41, ficou apertado.
사이즈는 맞아서 좋은데 신발이 무거움.
Estan muy buenos, pero me quedaron grandes y supuestamente esa era mi talla :c
çok güzel
tudo certo!
fine
produto bom , mas com forma pequena. recomendo comprar um número superior.
Good product and Good quality
Çok iyi kaliteli
top
Merci arrivé en avance et avec la bonne taille
eu sou do Brasil e meu pé mede 23 cm, calço aqui no Brasil 35/36 e pedi o número 36 do tênis e ficou certinho eu amei o tênis
olá o sapato veio com a numeração errada, muito pequeno
i order size 42 and was too small , so i order the same shoes at size 44 and its perfect , care about ur size its tricky in china
Shoes came and looked like the photos. I am very happy, they are whiter in person by the way. The texture of the material used for the shoes is also very smooth and feels durable.
muhtesem
Ayakkabı güzel. Sonbahar ve kış arası giyilmeye daha uygun.
bonito ele é agora se vai durar é outra coisa kkk não sei se e pq ele é novo mas achei um pouco estreito talvez seja bom pedir um número acima do que você usa.
jolie et pour le prix on verra combien de temps elle dure