SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent service. Fast shipping and delivery
Super Produkt
You can't beat these for the price. Only 4 cards had typos. Lots of nostalgia to be had. And little kids don't care about the rarity of the cards. You play with these, not collect them for value growth.
Very good card quality with only a couple cards that have a printing problem
fast delivery
bester service
Klasse für den Preis
Not perfect but very good quality. happy with the purchase for the cost
Mesmo não sendo original é muito bem feito. Amei a qualidade
These cards look better than the original because they're all holo. I just want to complete the set now they will look so good in a binder.
These cards are designed after the 1996 version ones (I had them as a child but lost them to God knows where) so it was like a dream come true for me to look at these cards again. These are reprints of course but the quality is good (great I might say, compared to what we have here locally in Pakistan). The seller is also very nice and cooperative. Highly recommend :)
Not bad but well 60 cards from a set of 151 pokemon cards you will miss some of them but good quality anyway so all in all good choice if you can't find a biger set.
Todo correcto, si lo que buscáis es una replica exacta creo que no seria ideal porque las cartas tienen un brillo exterior al cuadro del Pokemon así que no son exactas.
Je suis très satisfait
Daha gelmedi ama çok iyi bir ürün
Absolutely amazing! Came before seven says and there’s a full pack. You can’t tell from the photos but they’re all shiny. Honestly great quality and look just like the old 90s ones.
Very surprised at how well these are made. I plan to give them out as prizes for my students!
kaarten zijn overduidelijk fake, maar dit wist ik perfect op voorhand. maar waarvoor ze voor mij moeten dienen zijn ze perfect.
good condition
Got this for my son’s 10th birthday along with a big $35 case of Pokémon cards from Costco. My son was MORE ecstatic about what he got from this than he was about what he got from his $35 Pokémon cards. This thing is packed with ONLY good cards. It’s amazing. 10/10.
Están muy lindas las cartas. Quedará contento mi hijo.
Sick cards definitely worth the $$
muy buen producto
looks good great for my kids so they don't destroy my cards
great looking items. would be better if they had a full set of each generation, but will find the rest elsewhere. would have preferred only the rare cards to be shiny but that's fine. overall good looking proxies