SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
full holo which I didn't expect so it's easy to tell they're not real. bent corners and scuffed backs. mostly ok
They really look fake as hell but that was already shown in the pictures. Still brings back memories :)
very nice and look the part for the frame in my office
good
llego rápido, son muy lindas las cartas.
very good!
Wszystko okej polecam
Nice for Nostalgias sake really aren’t gonna fool anyone unless they haven’t seen the original Pokemon card but very nice to have a collection of for such a good price. Arrived much sooner then I expected & was well packed so none were damaged. Overall I Recommend if you just wanna relive your childhood for a few moments.
Better than expected. Super fast delivery in less than a week. Great selection of cards and grandkids will be happy.
Carte molto belle!!! Confezione accurata.
okay
definitely buying again i bought these for 6 quid and sold them for 50 massive profit
prodotto impeccabile praticamente originali il fake più simile di questo mai visto spedizione veloce e in anticipo perfetto
real pokemon cards super good
Great quality and came very fast!
Goo quality. Feel little thicker than originals but good otherwise.
Very good
Fatte molto bene, ben dettagliate. A prima vista non si direbbe che sono false
Leggermente plasticose e non allineate ma ben fatte per il prezzo che hanno
parfait elles sont conformes au descriptif et de très bonne qualité
Niestety, jakoś kart nie jest dla mnie zadowalająca, ale na prezent dla dziecka jak najbadziej polecam
Everything ok
Theyre okay, wish it came with all the starters and their evolutions. Only starter was the charmander evolution line. Look more like the evolutions set rather than the original base set, but photos shown are accurate.
I'm not going to lie about this I can resell them on eBay I made $230 selling once I could some of them were sent back saying they were paid but they made me money
all look good my son loves them