SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast shipping and everything came as described. All cards came holographic and very nice quality. very happy thank you
Good
Muy buena calidad
great 😁
Good for this price, not the best Holo cards but good
Good item, does what it says on the tin.
cool cards.
Cartas de ótima qualidade, chegou tudo certo e dentro do prazo
I bought these because they're super obvious fakes because the majority of these cards aren't holo normally lol. I collect obvious bootlegs so these are perfect for why I want them.
Looks awesome really happy with this purchase
ligeramente diferente a las originales, pero cumplen el objetivo
Muy buenas cartas calidad precio
Amazing for the price! I cannot compare to original but they seem to be good quality and arrived in great condition. However, they have a very metallic smell and Machamp is spelt "Machampt". Also, not sure why Yanma is included. I'm still very happy overall since it helps me relive my childhood for a small cost :)
muito bom, como descrito no anuncio
My grandson is very happy
Cards were all great. My son loved them.
these cards are amazing. hard to tell them apart from the real thing.
Fast delivery. Good price. I ordered the set with the charizard. For some reason I thought it was going to be a reprint/proxy of the original base set but it’s not (there are some cards missing; i.e.: no venusaur) The quality is as expected for fake cards. I’m satisfied with my purchase.
yeah they're not legit but I doubt my nephew will care. look exactly like the real ones
packaged very well and came quicker then expected. will debe a repeat customer!!
Great
same size as standard. color slightly off. great fakes though. work perfectly if you just want to play with kids and not worry about them damaging real cards. charmeleon's number is off but the rest are correct.
amazing for the price
Really good
was really impressed with these ones! i think they’re impressive even if they’re a bit dark.