SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fantastic!
Cards are obvious proxies but they are close enough to rekindle the joys of childhood :)
fake but kool for price
Exactly what ordered
they look okay, but some of the typos are unforgiveable. Janine is printed as Green's Exploration. they use star shine holo so it's very unreal.
Ok
the cards are looking good. you can see they are proxy cards but they still look great. I really like them
5/5 its high quality
quality is okay, colours not quite right but decent enough. I was disappointed that the Bulbasaur and Squirtle sets weren't included but it wasn't clear in the description
Perfect for simple collecting or playing with them. Some cards, like the Gengar one you can see in my review have these white lines in them, they're only really visible if you look closely and have good lighting. The cards are also a bit dark and are not textured. I didn't find any spelling errors on the cards, so that's a plus. The cards took 6 days to arrive from the point of clicking the order button.
Hhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjj
carte Pokemon ben fatte
Qualidade das cartas é o esperado pelo preço, mas pela quantidade é um bom negócio. Só fiquei triste por estas 3 cartas que não são da mesma coleção do pedido
Same as described! I loved it!! Ty
trad beau
Cards are as described. If you’re expecting real cards, these are not real authentic. But for what they are and the price they are cool.
Tenho pena que nao venha o Squirtle e as suas evoluçoes assim como o bulbassaur. De resto eta muito fixe
Tutto perfetto le carte sono fantastiche 🤩
Very obvious fakes, as I expected when purchasing, but they're clean. Cut wasn't perfect and only a few cards were damaged or defective. These wouldn't pass up-close, but maybe from a distance. It feels more plastic than real ones. Again, I knew this when buying the item.
Tutto perfetto, molto molto belle
Really nice
Not sure yet my grandson will let me know then I’ll let you know
this box of cards are fantastic. all shining cards that look so lovely. son is going to love them. a great xmas present.
Although its very easily identifyable as fake its still good enough that I'm happy with my purchase. Almost all of the 60 1996 card in the deck are holo, even when the original was not. They are also quite thin and they have a chemical smell.
amazing so real highly recommend