SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lo probare y comentare
Excelente producto sin ninguna queja funciones simples y sin problema
funciona bem, usa duas pilhas aaa não inclusas, tem led para ver no escuro, produto bem acabado..
muito bom top demais chegou antes do prazo
perfeito para meu uso. recomendo para identificar tesão elétrica.
O item funciona perfeitamente. Serve perfeitamente para a função. É exatamente o que está anunciado, eu recomendo esse produto!
Fonctionne parfaitement bien, il s'illumine et buzz quand il détecte un voltage.
excelente, llegó antes de tiempo,al parecer todo en orden, ahora solo falta probarlo
Excelente.
Bien, el producto funciona, lo malo es que el único botón con que cuenta no tiene la función de encendido y apagado, solo sirve para activar la pequeña luz led, por lo que habrá que retirar las baterías cuando no se use para evitar que se agoten.
quick shipping & great deals!!
Works well as expected
muy bueno y práctico funciona muy bien lo recomiendo 100%
se ve bien pero no es lo que esperaba, tipo no tiene botón así para apagar vos le colocas la batería y funciona así ya y no hay una forma para apagar
Muy buen producto, recomendable.
funciona correctamente, detecta fácilmente y rápidamente el cable con tensión, pita y luces en rojo .
توصيل جيد لم يتم الاختبار بعد يحتاج بطاريات موفق بحسب سعر الشراء جيد انصح به اشكر البائع يمكن انا يكون هونالك طلب اخر
chegou certinho rápido e ligeiro, testei e funcionou direitinho.
Wszystko OK.
Llego en 10 días, la calidad del material es suficiente por el precio, funciona correctamente
tiene muy buena pinta se ve sólido ahora tendré que provarlo lleva dos pilas pequeñas viene sin ellas ya os diré cuando las compre si funciona bien por lo demás lo dicho
buena calidad
funciona muy bien
Arrived on time and in good condition, no instructions. Works as expected, not very sensitive but will do the job fine.
정확한 체크 잘만들었어요.