SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Es el segundo que tengo y la verdad es que es una herramienta que utilizo mucho para buscar averías. Muchas gracias
It works but only on very close contact. If you can't put it deep into the socket then it won't detect it.
funciona bien cumple con su trabajo me gusto el modo que ajusta la batería
buen producto falta probarlo
Very nice job keep going up excellent backging and fast shipping satisfied
ottimo funziona alla grande wow che bello il giusto attrezzo che mi mancava al mio fai da te
recibido muchas gracias es el segundo que adquiero
buen producto el pollo, si detecta la corriente con solo tocar el cable de la face, es de gran ayuda para detectar cual es la face y el neutro
ótimo.
Всё отлично. Соответствует описанию.
Excellent!, vraiment très pratique pour détecter le coté de la phase secteur sur les prise murales, les multiprises, et les câbles, et en toute sécurité, contrairement aux tournevis testeur d'antan dont c'était notre corps qui faisait le retour a la terre, avec risque d'électrocution en cas de contact avec la pointe métallique. Objet indispensable pour les audiophiles
bonjour j'ai bien reçu mon article conforme à la description fonctionne très bien très content c'est vraiment pratique la sonnerie
no trae. instructivo. no dice como usarlo
Hice un pedido de 4 artículos y solamente me llegó éste de momento. Espero que no pase lo mismo con el pedido anterior de 3 artículos que sólo llegó 1 y tuve que reclamar los otros 2
El dispositivo funciona a la perfección, lo testee con varias fases de 127 v, indicando que el cable se encuentra energizado.
MAGNIFICO,NON PERDE AFFATTO,FUNZIONA FA IL SUO DOVERE,GRAZIE
Come da descrizione . Ottimo per rilevare la tensione . Luce rossa con suono forte in caso di tensione . Luce a LED per vedere al buio . Ottimo per hobby e professionisti .
al parecer el aparato trabaja adecuadamente y no necesita calibración
bien
excelente llegó muy rápido y se ven de buena calidad
good
Llegó rápido, bien empacado, es de plástico rígido de calidad media, usa 2 baterías AAA. Falta probar para ver qué tan efectivo es y que tan preciso resulta. En general se ve bien.
llego en buen estado es perfecto checa la corriere electrical muy bien
el pedido ha llegado muy bien y rápido calidad y precio excelente recomiendo vendedor 👍
se ve bien