SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
все працює
Todo en orden, el producto es bueno y cumple con su cometido, llegó en buen tiempo y la Calidad es buena. Se recomienda ya he comprado 2.
Лампочка робоча, датчик реагує добре. Світло якісне, без нарікань. Швидка доставка. Дякую продавцю
friendly, big, round light zone, easy, full batery was enough for few hour 5or 6 i see exactly next time. i like model that reason i choose buy it
Лампочки гарні світят добре, дойшли вчасно, працюють провіряв, дойшли вчасно. Продавця рекомендую.
Доставка товара швидка, біля 10 днів укр поштою. Яскравість повністю задовілтняє, для прохідної кімнати дуже зручно, сенсор працює, автоматично вимикається через 20-30 сек
llegó muy rápido en menos de una semana
es genial , llegó sanita , muy rápido a Los Angeles Chile gracias vendedor comprare más
Отримав відправлення вчасно. Товар повністю відповідає опису на сайті. Датчик руху - спрацьовує добре.
Bueno
Доставка дуже швидка , біля двох тижнів в Україну . Датчик працює .Лише сумніви у мене стосовно 12w. Схоже що меньше. тускла
me agradaron mucho en cuanto los coloque seguiré comentando
спрацьовує на відстані від трьох метрів
Todo bien. Estos focos funcionan bastante bien. Ojalá hubiese una capa extra para protegerlos ya que se aplastan las cajas. No afectó el producto pero no dan bien aspecto con las cajas aplastadas.
посылка пришла в указанный период. Состояние посылки хорошее, лампа с датчиком движения в рабочем состоянии. Спасибо торговой марке.
Pongo 4 estrellas por el empaquetado débil. La bolsa no protege bien los productos aunque en principio no parecen haber sufrido daños. Dentro de un tiempo volveré a reportar.
cumpre seu papel, porém atende melhor em área externa e sem outra luz por perto
good one!
gostei apesar de vim todas amassadas as caixas mas está tudo bem
Упаковка окремо від лампи Посилка відкрита.Благо що йшло в сумісній посилці,а так не дійшло б.Тільки за це можно ставити 2 зірки.
excelente compra buena iluminación
apesar de estar dañado el empaque funciona bien
Este foco esta bien 👍 funciona bien a ver cuanto tiempo dura lo de mas todo bien 👍 se los recomiendo llego un pronto y bien
llegó bien empacado, la caja del bombillo estaba un poco aplastada, alumbra bien, el sensor funciona excelente, Es el segundo que compro, lo recomiendo.
Arrived in good condition. Sensors are working good