SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funciona de maravilla , recomiendo ampliamente
Дякую, перейшли, одна ціла упаковка друга на фото, все ціле в середині
отлично.все работает
Ok, works fine !
Funciona perfectamente, tardo poco en llegar,muy bien todo
Que bueno producto
great product... does as described.. would highly recommend... will order additional bulbs 💡...
Быстрая доставка. Товар соответствует описанию. Лампочка светит ярко , датчик работает.
a lâmpada está a funcionar bem, mas podia vir mais bem embalada.
c'est la troisième que j'achète, je l'adore , avec les enfants qui laissait toujours les lampes allumées
A embalagem veio aberta e desprotegida. O produto parece bom, ainda não foi testado. Chegou rápido e bom custo benefício.
Lâmpada muito boa, cumpre com o que é prometido. Realmente ela acende apenas em ambiente com baixa claridade, o que economiza energia. O alcance do sensor é ótimo mas não recomendo caso vá utilizar em uma altura muito elevada (maior que 2 metros), pois a iluminação pode não ser a desejada, de qualquer modo em alturas menores é o suficiente.
Não testei ainda
logística brasileira que é uma merda
llegó a tiempo pero en el empaque muy maltratado no sé si me arriesgaría a comprar otra con la posibilidad de que llegue destruida
Apesar das embalagens terem chegado estragadas o produto vinha intacto e funciona na perfeição. entrega super rápida para portugal
Nicely delivered and fast too. the bulb detects motion and come on
boa qualidade, e desempenho, depois de acionada, fica acesa por cerca de 30 segundos. bom tempo para áreas de pouca circulação. recomendo
É excelente, muito boa, é a segunda vez que eu compro.
chegou bem rápido e muito bonito amei eles irei testar pra ver se funciona
bien👍
Funciona perfeitamente, O bom que ela só liga se for no escuro, se esqueceu ligado durante o dia não tem problema ele não vai ligar e gastar energia...
ya funcionado todo perfecto
Simple d'utilisation mais la détection ne marche pas au travers d'un globe en verre translucide donc pas trop pour l'extérieur.
São ótimas eu já comprei várias Vendedor muito bom