SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good for a little extra padding in your bag, organization is a bit fiddly
사용해보니 괜찮은 편이네요 큰걸 주문했었는데 작은걸 하나더 구입해야 할듯 해요
괜찮습니다
s사이즈를 구입했는데 13인치 백팩기준으로 조금 작아서 가방 넣고 커피빈 아령 텀블러 하나 더 들어갑니다. 수납공간이 많아 너무 좋습니다.
좋습니다.. 패브릭이 도톰하면서 각이 잡혀서 좋네요
quede muy contenta con la calidad dw la bolsa y el tamaño. hubiera preferido el color azul pero pedi este porque es el tamaño grande y solo viene en ese color. muy funcional yo la use para mis pinturas y pinceles
Excelente calidad funcional y bonita
easy to put in and out of a big tote when you are on the go. as described and pictured. very fast shipping. thank you
Excelente, el tamaño es grande
Сумка как в описании. Снаружи холщовая ткань, внутри - подкладочная, очень шелестящая. Я покупкой довольна
Tela de buena calidad. Cosido muy bien. Se ve fuerte y duradero
Nice little bag organizer.
Pedí la grande y viene de muy buen material, es muy espaciosa pero no es estorbosa. Ya esta lavada y no se arruga. Satisfecha con mi compra. Recomiendo que compren, vendedor que cumple lo de la descripción.
So pretty bag style I love it the unique way of aperesation give it 100 💯 so good 😊
Clour is very beautiful light Clour and weight also.
Es más pequeño de lo e pensaba y eso que pedí talla L pero en general la tela es de buena calidad y es ideal para mantener organizado toda tu bolsa
Envoie rapide, arrivé avant la date, emballage ok . Se cale bien dans mon sac. Rien à redire. satisfaite.
Adorei o produto. Ainda não organizei minhas coisas.
Excelente tamaño, cabe un libro perfectamente y algunas otras cosas. El color está divino y corresponde a la descripción. El material excelente
Awesome product. Good quality. Strong, well done and completely new. I like it a lot. The only inconvenient was the delivery company. They call me once and i didn’t take it and they deliver mine product a week later.
Быстрая доставка. Всё, как в описании. Достаточно вместительная сумочка.
these are great! I've brought three! one of each olour
super genjal und praktisch! die farbe ist wie abgebildet. man kann viele kleinigkeiten darin versorgen
tal cual se describe. se ve resistente y de buena calidad
llegó rapidísimo. es la segunda qué compro. es muy funcional, de buen material y con bastantes compartimentos internos para organizar paf cosas fácil y sencillamente.