SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Entrega dentro do prazo de 7 dias. Corda com material de qualidade. E vendedor de confiança.
el iman es muy fuerte. es pequeño pero tiene buena atracción
material de ótima qualidade, veio bem embalado e cumpri o propósito
Perfekt!!!
Ótimo produto,bem forte. O ímã funciona muito bem,Satisfeito.
ótimo produtos,satisfeito e chegou em uma semana ,o ímã eu pedi o número maior mais mesmo assim ele e forte porém pequeno diâmetro de 4 centímetros
Los productos que compre son excelentes muy satisfecho muchas gracias
Imán de neodimio superfuerte ,buenos productos sin duda, recomiendo al vendedor,
muy bien el producto empaquetado ya que es un imán y vino bien envuelto en una cajita de hielo seco muy bien protegido y ya lo probé y vale la pena trae mucha fuerza este imán por el precio muy recomendable es tal cual como lo dice El vendedor
Попри те що магніт не великий, він неочікувано виявився дуже сильний, приділивши до залізних сходів ледь відірвав двома руками! Товар вартує своїх грошей. Рекомендую всім хто цікавиться пошуковими магнітами.
Магнит пришел ранее заявленного срока ,за что отдельное спасибо Думал будет больше, вид стильный, мощный.Рекомендую.
fast shipping can't wait to fish some treasure under water
es más chico de lo que esperaba pero tiene mucha fuerza lo recomiendo yo lo usaré para recoger tornillos del aserrín lo probaré a ver qué tal funciona
I received the package. Everything matches the description. Quality corresponds the price. Good price.
Se siente fuerte pero no como si fuera capaz de cargar lo que dice, aun así se siente bastante bien, es de buenos materiales
I'm very satisfied
articolo arrivato in anticipo sui tempi di consegna e di qualità e requisiti come da catalogo
El producto es tal y como se describe, muy rápida la entrega.
Согласно описанию, не смотря на маленький размер, довольно сильно притягивает
Potente.
Very good product and fast delivery. Only 2 weeks from order to my door. Thanks Ali Express
Perfecto. Son muy fuertes
Arrived fast, doubt it can pull 32 kg, but since i use it as tablet-holder, it doesnt has to and works just fine.
¡Súper producto! Van varios imanes que he adquirido 😉 y continuo comprando porque son muy funcionales y en méxico es dificil adquirirlos porque no son comunes. Sinceramente son bastante resistentes y están bien elaborados, tienen mucho magnetismo por lo tanto puedes utilizarlos para varias cosas. Llegaron perfectamente empacados. Muy cuidadoso el vendedor con el empaque, llegaron super bien a México ¡Volveré a comprar! ☺️ ¡Producto y vendedor recomendable! 👍
es genial pero no es tan fuerte como esperaba aún así le encontraré un buen uso, llegó muy rápido y se siente resistente