SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch, working perfectly
Taxated
Very elegant, adds enough value to your look
Excellent product. Excellent store.
A beautiful watch. Fast delivery.
Top product, beautiful finish. Arrived on time in perfect condition.
Very beautiful watch, very well follow the description, well packed. I recommend for sure.
Very good watch I did not get to test how good it is underwater but I tested others are great should make more promotions with lower values so that we can get more quantities
top
Very beautiful Watch arrived very well packed and long before the expected date the store and note 10 super recommend nothing to complain
Top of more
The Watch arrived in perfect condition very nice and good machine thank you very much
Hemoso... The truth for the cost is super fine.
Great just like in the ad
Product as advertised, arrived fast, and simply beautiful...
Is the same as what they offer, only it does not say in the brochure or on the clock that it is submersible as it is in the ad, the rest everything fine, it works until now.
The watch is top D +... I had bought before and I liked it very much... Pity that this time it was taxed
Everything is OK.
This is already the 6th watch of Curren Q purchase, excellent quality, everything functional, I have some more than 1 year and I only changed a perfect pile of rest, you can buy quietly, very attentive store I point out to everyone.
Super, garnish nizh in the photo, I Weld to my friend, swimming with him on the sea, pratsyuy Dali, water penetration, just a salt water water and a remishok of trohi, having consumed a colir
Very nice watch, I am also very punctual in the delivery, I have already bought several Curren and I recommend them.
Great store, I arrive much ahead of schedule, excellent watch
Amazing spectacular I love... Thank you is awesome cute
The watch is top
Beautiful watch is already the second one I bought.