SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
no es potente pero funcional para el auto, para el precio está ok
Recebi dentro do prazo. Imaginei que fosse um pouco maior, mas veio com todas as peças e tudo parece ser de boa qualidade. Ainda não usei e por isso não vou opinar.
llego en buen estado, cargado y funciona super bien
la caja llegó medio golpeada, pero el pedido llegó bien, ahora solo probrarlo como si está operativo, me gustó mucho, se parece mucho a la foto
la verdad supero mis expectativas, es firme, trae entrada de cargador C, el poder de succión es suave, pero lo suficiente para lo que se necesita y el accesorio trasero para soplar es súper bueno. Además venís bien empacado y su caja es firme es
Llego rápido. Caja llego aplastada, y por ende llego con la rejilla quebrada. Pero funciona muy bien aspira y sopla.Le daría 5 estrellas si no fuera por que llego con la rejilla quebrada.
Good product I like it and received very fast thanks
Me ha sorprendido su cometido , para lo que quiero hacer va muy bien , tiene potencia
A qualidade tá dentro do esperado. Ele é bem legal, espero que dure. Já tive um de outra marca e quebrou bem rapidinho.
una maravillosa de.producto por ese.precio me he pedido cuatro me han llegado 2
Funciona estou usando. achei fraco mas funciona.
Livraison rapide. Produit complet comme decrit. Emballage un peu abime, dommage, mais tout fonctionne. Un peu bruyant, mais suffisamment puissant pour mon utilisation ponctuelle. Je n'ai pas essayer sur du tissu ou moquette de voiture, juste sur des surfaces lisses et dans des recoins ou la poussiere "se sent tranquille et inateniable". il arrive a l'attraper. Autonomie suivant utilisation. Je suis content de mon achat et je le recommande si on accepte ses limites. Merci.
el tamaño está muy bien ideal para poder aspirar lugares pequeños de tu carro
pequeno mas potente... gostei. Pelo preço tá valendo muito.
chegou em ótimas condições! gostei bastante! liguei ele (já veio carregado) mas vou testar depois.
Bello. Non è potentissimo, ma per il suo prezzo, fa il suo lavoro
la experiencia ha sido muy buena es el segundo que compro no le dura mucho la batería pero para las cosas pequeñas va muy bien
그림 그리는데 지우개찌꺼기같은 작은 쓰레기 청소하는데는 아주 적합합니다. 작고 조금 약해보이긴 하지만 가격대비 성능 생각하면 굿~입니다
El producto llego en menos tiempo, rápido, aun no lo he probado pero se ve bueno.
Es pequeñita, perfecta para lo que la necesito. Sí funciona, pero aún no la he usado para aspirar. Muy contenta con mi compra
This item 12 days delivery to my home address in Sri Lanka from China Functionally has not been tested yet Appearance are okay This seller highly recommended
chegou antes do tempo, bem embalado, funciona muito bem, muito satisfeita
el producto llegó muy rápido, el tamaño es perfecto porque es muy practico, aún no lo utilizo en espacios donde hay polvo. recomiendo que se lo compren porque es muy manejable, gracias al vendedor porque si me ha llegado el producto.
un très bon aspirateur et souffleur, le seul défaut que je trouve a redire c'est qu'il est pas mal bruyant malgrès sa petit taille
Es muy bueno creo que es la.mejor compra que he hecho espero seguir disfrutando de esto jejejejejejej