SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looking great and very good material. i will assemble and write review.
good
Material de ótima qualidade. Bem embalada com acessórios para instalação e manual. Superou expectativas.
qualitative and beautiful
me gustó mucho, se ven bonitas, elegantes y de calidad, y súper rápido la entrega
Excellent faucet, I am very surprised by the workmanship and quality of the workmanship. The faucet is quite heavy, the only complaint is the rubber bands for the hoses, which are very small and thin and let water onto the hoses, so they must be replaced for better quality., the rest is excellent.Packed in original box. Recommendation for the seller.....
Ainda não usei, material de ótima qualidade satisfeito com a compra.
Aparenta ser de boa qualidade. Pesa 1,5kg
Produto é incrível, ótima qualidade, acabamento perfeito! Podem comprar sem problemas
Доставлен был на неделю раньше,сам товар цена и качество то что надо,поставил и всё работает;)
설치 간단하고 좋습니다 적극 추천합니다
Adorei o produto. superou as minhas espectativas. super indico.
muito top, pesada e um ótimo acabamento.
Хороший товар, все як обіцяли, доставка швидка, хороший продавець, рекомендую магазин до співпраці. Все супер!
Great
bardzo solidny produkt przerósł moje oczekiwania, jeszcze nie podłączone ale wszystko wygląda bardzo dobrze
En principio parece de buena calidad, el tiempo dirá
Ce mitigeur de lavabo est de très grande qualité. Il est livré avec tout le nécessaire de montage. Mais attention à un détail que je n' avais pas pensé, le trou dans le lavabo devra faire au minimum 31.4mm (voir la photo de la mesure au pied à coulisse)! J'espère que mon commentaire positif pourra vous aider dans votre choix !
terceira que eu compro. recomendo
Hermosa! Denota mucha calidad, 100% recomendada
מצויייין
top, ótimo qualidade.
De acordo com o anunciado, funciona perfeitamente
gostei muito ...torneira pesada e bonita. ainda vou instalar
LA PUTA POLLA EN VERSO. CALIDAD NIVEL DIOS. 19€ PAVOS CANARIAS. PILLA ESTO Y NO MIRES ATRÁS. NI LEROY MERLYN NI MIERDAS EN VINAGRE. GUAPÍSIMO.