SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
приїхала щіточка в Київ за 7 днів укрпоштою. все гуд, але в роботі поки що не перевірила
Very usfel product!
Llego en el tiempo estimado, es de buena calidad podría ser mejor pero, para el precio esta excelente, muy satisfactorio con la compra, 100% recomendable.
Small But good for the headphone cleaning and the Bristles Are a bit hard
Доставка в Україну 2 тижні. Щіточка компактна, зручно носити із собою, але я краще вичіщаю навушники зубочисткою и вологою серветкою.
Item is good and came on time , its like a small pen in hand , does clean well . And i like keep it with me 😇, nice product
5월7일 예정일인데 한달넘게 빨리 도착했어요. 주문후 20일만에 도착해서 깜짝놀랐어요. 정말 빨리오네요.
i really like this little trinket, it’s very easy to use and it does the job!!! also it can clip to the cap to make either side more useable dude
איכותי מאוד מאוד אמודדדדדגדדדגדד ברמות עלללל ממליצהההה מאוד מאוזדדדזד חבריםםםםםםםםםםםםםםםםםםםםםםםםםםםםם
It's all like in the description of the product. Very fast delivery. Recommendation for seller
Прибуло за 2 тижні, Bluetooth навушники чистить у всіх місцях, товаром задоволений
demoró pero finalmente llegó a Perú todo muy bien,es como se indica,recomiendo la tienda.
Same as advertised and good quality. It came in the damaged box, you can see in the photos. Everything else is perfect, works perfectly how it's described. I recommend!
За свою ціну якість нормальна та за своєю функцією справляється, чистить навушники добре
Artículo correcto con las características que se describen. Funciona a la perfección para limpiar audifonos y partes del iphone.
Tal cual la foto y descripción! Lo recomiendo al 100% 🤩
Looks really good but the packaging was kind of damaged.
Nota: 8/10 (entrega en menos de dos semanas) Pensé que el cleaner iba a ser un poco mas grande (dejo referencia tomandolo) Si no estoy mal, lo pedi en otro color, y la caja viene un poco destruida, pero al producto no le paso nada.
Менше ніж очікувала, але це нічого. Добре допомагає чистити навушники, якість нормальна
lo acabo de probar limpiando mis airpods y fenomenal quita toda la suciedad de los cascos
Fine
Not like it. Good yakiste. I recommend the store and the store. Went to Ukraine for the Ministry of
I recommend it, the product comes in a box (although a little crushed), as is the image and fulfills all its functions.
Very convenient tool for cleaning AirPods
As described, recommend the store