SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I originally got this wig (180 density, 24 inches) and I thought it looked a mess, felt fake, and was uneven . After styling, washing, and dying it I realized I judged it too fast. I’m blunt and 100% not a robot . This wig feels amazing, minimal shedding, if you know how to actually lay a wig it melts down and I swear I have not put any makeup on it and I am just a diy person so I was praying I laid this wig good. And I didn’t even pluck which u can probably tell. Girl get this wig
"Hair is so soft .true to length .it is the time buying hair from here and Im very happy, good communication kept me updated throughout definitely recommend. "
"The hair is very good! Such a soft and beautiful price. The hair is cute and full. The hair is soft and flowing. It is still silky smooth after washing, in very good condition, will order more. "
"I like the density;it doesn t fall off even after I wash it. I really like human hair wig;hair feels very natural. Buy Buy Buy it!!! "
"Its beautiful! Hair is super soft. Very plump,and the knot is also very small!! Lace is the best part of a wig,very transpant,absolutely gorgeous! The shipment is fast and the seller is happy to communicate. Strongly recommend this hair! "
The hair was perfect , communicating with the seller was top tier as well. SHOP SHOP!
"The length is moderate and won t fall off like I like. I suggest you buy this wig, don t wait, I really like this wig. My first positive and obsession. "
lovely wig,it's so soft an the customer is great,100% human hair wig
Wig is true to length! Hair is very soft ! Got my wig in a week! Great communication with company! Will definitely order again 🤗
Lmao ay yk this wig good cs ill never write a review aliiii did they big one onbbbb😂😭
Wow, I ve received it!!!! The shipping was incredibly fast.It s a stunning wig.I measured it with my tape measure.It s precisely the size I ordered. I can effortlessly run my fingers through the hair, which is very soft.The hair is also very thick.There s been no hair loss so far.
"i love love love it, it s so soft that you don t have to flat iron it. this hair company is my new go to i know i won t be disapponited. i highly recommend this hair i m so in love with it "
"The package arrived on time the hair is really soft, not tangly, it s true to length, and it didn t have a smell when I unpackaged it. "
"The lace in the front is full and the hair is thick. I just needed a long one and I got what I wanted.It arrived two days early, very fast. "
Excellent Unit, Very full and true to length. Love the color and everything.
"Hair is so soft and silky! There is no smell at all. The lace is thin and fi "
"Great quality hair minimum to no shedding! And it came faster than I thought!! "
"This was my first install on myself and I would say it is very beginner friendly. Soft, very full, and I don’t have any complaints. "
"I have no complaints about the 613 blonde lace front wigs human hair. which is soft and manageable, and the hair is glossy and healthy looking, no tangle and minimal shedding. "
I love this 613 Lace Front Wig. This hair is very soft and silky,little to no shedding and the color i dyed it to pink! Very nice and cute. Just Get this wig NOW
"Amazing quality hair, I always order from here! No shedding and the hair is shiny and smooth. "
10/10 soft, doesn t shed, it s thin, and tries to length.
"It arrived as described, even surpassed my expectations, I recommend it. "
I love this hair, but I wish it was thicker, so I ll order a denser style. The lace is really good too, especially considering the price.
"I m really satisfied with this purchase, I give the seller 5 stars, and now I m a loyal customer. "