SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
buen producto, los materiales son decentes, he de admitir que se siente un poco desechable pero por los materiales y el precio creo que esta bien, tiene un buen diseño y esta bien construida. personalmente me gustaría que tuviera un iman en la tapa para que cierre bien. es para personas como yo que no cargan mucho o nada de efectivo, el espacio para este le caben unos 5 billetes, ya mas hace mucho bulto.
Sehr bequem, passt viel rein. Ich bin begeistert, danke Verkäufer, ich empfehle.
Zamówienie dotarło w krótkim czasie. Zawartość Zgodna z opisem sprzedawcy. Wydaje się że wszystko jest w porządku. Trzeba jeszcze będzie sprawdzić w najbliższym sklepie czy rzeczywiście chroni kartę
Jätte fin plånbok,bra kvalitet. Jag är jätte nöjd, rekomenderar produkten.
Все ок. Цена- качество. Доставка быстрая.
Great wallet but a little too small.
perfeito
Very good quality it’s exactly what I expected
best Quality
I love it, just what I needed !!it got here in a week and a half
Recibí el artículo de acuerdo a las especificaciones dadas por el vendedor, llego antes de la promesa de entrega, lo cual due muy bueno,aun no la pruebo, contra señal de robo, pronto lo hare y subiré los resultados.
Articulo con buenos acabados, ideal para transportar mi documentación y tarjetas mas seguras.
It is more of a card holder than wallet. Looks cool though.
Great product, great delivery time, great seller, shame it doesn't accommodate Brazilian identity,
produto de excelente qualidade
Produto muito bom, funciona bem e chegou antes do prazo estipulado.
card deployment system works good actually pretty handy setup the leather looks nice but is def delicate and the inside pocket options are a little lacking but usable, will put it into service once my current wallet(brown one shown in last pic)wears out
Lo compre el 5 de agosto y llegó el 13 de agosto a Chile. Lo pedí en color azul, creí que el porta documento era más rígido pero es liviano, es igual a la descripción del producto.
Produto entregue como na descrição.
Buenas, si queréis una mínima billetera y tarjetero, aquí lo tienes, muy completo cabe en la palma de la.mano, ligero y compacta. estoy súper encantado. Me.ha venido de maravilla,.porque no.me gusta las billetera grande. Mil gracias alli x hacer el día a.dia más fácil y útil.saludos.
es la quinta que compro, mis amigos la encontraron muy práctica y bonita. El color perfecto, sobrio y varonil.
chegou dentro do prazo
Carteira muito bonita e pequena porém não cabe os documentos nos padrões brasileiros.
Esta perfecto y llego en tiempo y forma, Lo recomiendo aunque si estuviera imantado seria perfecto
Como tarjetero bien pero como cartera es muy pequeña, no te cabe nada, es mejor comprar el simple tarjetero sin cartera por que esta es como una funda.