SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
magnet doesn't exist so it doesn't close the best, I'm hoping putting it under a book will help
Me gusto, esta negrita es mas linda que la café. Cumple bien su función.
llegó a tiempo calidad buena función perfecta
Excelente vendedor, rapidez no envio. reconento.
très bon article me fait satisfait,il fait son rôle Merci le vendeur.
Muy buena
it is a good material and Compertibale thanks to seller.
Não tem fechamento magnético. No mais, é exatamente como nas fotos. Mecanismo de ejeção de cartões funciona.
The product is ok, but I asked products in diferents colors.
Excelente
Es hat mir gefallen. Er sammelt viele Karten und Geldscheine
Llegó muy rápido. Se siente de buena calidad, espero que durante el paso del tiempo se siga sintiendo igual, es muy ergonómica muy delgada y bastante linda en el aspecto. Si te gusta una cartera simple y efectiva la recomiendo, pero no se puede guardar monedas en ella.
es un poquito pequeña pero está bien gracias
Sehr gut Sehr schnell gekommen
es más pequeña de lo que pensé pero es lo que necesitaba para mis tarjetas, le caben hasta 6 y lo que me gustó fue que tiene un mecanismo para expulsarlas y poder sacar la que necesites.
very good seller & price are also good
Rápido antes do prazo! Muito bom mesmo o produto!
bolsa top
Guter und funktionaler Artikel!
sehr nice
El producto coincide con la descripción de la publicación, lo compre por curiosidad, pero no me parece muy útil. Es algo sencillo y el dinero se caería, pero funciona bien para retener las tarjetas.
카드지갑 인데 현금을 보관 하기가 불편 하네요 카드 보관은 좋으네요
son un pequeño regalo para mi padre, el cual va a estar muy contento de recibirlo
me gustó el material
La tengo ya tiempo con migo y es demasiado útil y cómoda muy práctica para sacar las tarjetas 100% recomendado