SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recomendado
Получил через 7 дней после оформления заказа. Заказываю не в первый раз, всегда всё в лучшем виде. Рекомендую всем!!!
por lo práctico lo compre para que mi hijo aprenda a tomar medidas, el plástico es regular. en relación valor calidad está muy bien
a embalagem veio amassada pelo transporte, mais o produto veio intacto, recomendo o produto e o vendedor
Маленький, чуть тормозит. Но работу свои делает отлично))
llego rapido ,es de bateria AAA x 2 bastante util y economico
correspond à la description. livré sans piles. fonctionne ok. précisons à confirmer
Por el valor y lo que lo ocupo creo que me funciona además es muy compacto
no lo he probado,veo los cables muy endebritos
Good product. Good accuracy and worth for the price paid.
llegó dentro del tiempo establecido, bien empacado, falta ensayar
오토 잘됩니다. 암페어 젤수가없는게 쫌.. 탐침캡이 없어서 찔릴수 있읍니다.
간단한 테스트용으론 손색없고 기능상 문제없네요 박스가 찌그러져있어 파손걱정했는데 다행이 내용물은 괜찮네요 가성비좋은 전압체크기입니다
This is good one i recommended this product fast delivery it is working properly packaging condition is good
a mí papá le gustó el regalo
recebi tudo ok conforme o solicitado....parece ser de boa qualidade,ainda não fiz o teste
Recibido rápido en un principio se ve bien ahora falta que funcione embalaje bien y servicio de reparto un 10
Товар прийшов за 11 днів. Працює. За такі гроші можна брати
посылка дошла быстро. Товар хороший,продавец красавчик
Received after a very long time. LK custom held the package for 3 weeks for no reason. The box is crumbled but the device is safe. It's small but smart. NCV is very useful it detects both AC and DC.
Товар прибыл быстро, всё как в описании, работает. Сам прибор хорош, а щупы, как по мне, немного хиловатые. Рекомендую, для дома пойдёт.
Покупаю уже второй такой, в машину жене. Коробка помятая и щупы дешевые но сам аппарат норм
잘 맞고... 잘 받았습니다...... 잘 맞고... 잘 받았습니다......잘 맞고... 잘 받았습니다...... 잘 맞고... 잘 받았습니다...... 잘 맞고... 잘 받았습니다......잘 맞고... 잘 받았습니다......
ගොඩක් හොදයි..... ඉක්මනට අවා..... good seller.. thank u.. deliver fast♥️....... worth to prise...... ♥️♥️ලංකාවේ අය බය නැතුව ගන්න.. highly recommended ♥️🎉
배송 늦었지만 제품은 좋습니다 잘 사용하겠습니다 😊