SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
tudo conforme anúncio, chegou antes do prazo... Recomendo
arrived in 15 days. arrived in excellent condition. not tested all options. little bit poor quality. hope it last for life, and hope it does not use excessive power battery . thank you for good job for all the involved people.
nice multimeter. like a handphone, easy to use, i like it, i got it very short time thankyou very much...
참 중국스럽다 할 만큼 조잡스러운 제품이 많은데 이런 전산품은 달 정복을 실현한 중국의 위상을 새삼 느끼게 한다.잘 만든 제품.
Aun sin probar
배송 적절했어요 가격만큼만 하긴 하는거 같아요 덕분에 싸게 샀어요 ㅇㅇ
A VERY useful little meter for general use. It's less easy to accidentally blow up than more sophisticated meters. The NFC function only works within about 5mm proximity on a 230v mains cable.
Todo correcto
Gostei, pequeno, simples e entrega o que promete. Bom multímetro para estudantes e hobbistas.
정상적으로 작동 했습니다. 부담 없이 사용하게 되서 좋습니다.
perfecto para mí uso en casa.....es lo que necesitaba.. gracias
شكرا جزيلا المنتج كما هو موضح في حالة جيدة أنصح به
Тестер норм,якщо не хочеш переключати а працювати в автоматі.
Buenos materiales y buena calidad solo falta probarlo agradezco al vendedor por enviarlo rápido lo recomiendo
Шло 2 недели. Работает. Батарейки вставлябтся очень туго.
박스가 좀 찌그러졌지만 내용물은 무사하네요.... 아직 사용 전이라 정상작동여부는 모르지만.....
Отримав вчасно в роботі не перевіряв, дроти дешевше вже нікуди 🤗
Prosty multimetr, w sam raz do podstawowych pomiarów w domu lub do schowka samochodu w razie W. stylus ok, dobrze działa z meebook p78, ale wolałbym z przyciskiem a nie dotykowym włącznikiem.
Muy práctico y cómodo. lo mejor el sensor de campo eléctrico. Baterías 2x1,5v AAA no incluidas
a embalagem veio muito amassada mas felizmente o produto está funcionando. peço para a loja que embrulhe melhor o produto com plástico bolha ou outras proteções. Produto chegou conforme o anúncio, sem danos, bem embalado, em prazo razoável excelente custo-benefício . produto testado e funcionando.
artículo correcto según descripción, envío rápido, esta vez, el embalaje, en buen estado. las instrucciones en chino y en inglés
Доставка 15 дней. Всё соответствует описанию. Большое спасибо продавцу и успехов в бизнесе.
Multimetro muy manejable con rango automático qué evita errores de manejo, todo coincide con la descripción, pequeño tamaño, apagado automático
Réceptionné en 8 jours, article conforme au descriptif. Reconnaissance automatique de la tension AC/DC, le capteur NCV détecte bien une tension à distance. Produit de bonne qualité, prix. Je recommande ce fournisseur, OK.
Jak na obecną chwilę dużo lepszy od poprzednich !