SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍
Estupendo este es mi segundo pedido
great looking
my kids love it, pretty big, need lots of room
igualito al de la imagen, me encantó y llegó rapidísimo. tiene movimiento y está del tamaño que mencionan. lo ame ❤️
작동 잘되고 좋습니다
llegaron antes excelente precio buenos los recomiendo me gustaron mucho volveré a comprar se ve muy padre
Excellent! Like description!
Llegó rapidísimo, anteriormente ya lo había pedido en 2 ocasiones pero no me había llegado, hasta está vez que fue el tercer intento. Se ve tal cual en la imágen, se infla muy rápido y comienza a mover la cabeza a la vez que sus ojos se iluminan. Me encantó y lo usaré el próximo año en el festejo de Halloween.
Simplemente hermoso
Muy bien, está grande y llegó muy rápido estoy muy feliz con mi compra.
Super bien
신속하게 배송되었고 품질은 보통입니다
muy bonito llegó rápido
muy bonito excelente calidad me encantó llegó una semana después de lo esperado pero en excelentes condiciones 😸☺️
Muy bonito
Llegó muy rápido, lo retuvieron un poco en aduana, pero paso sin problemas, es hermoso, la cara no es la misma que la que sale en la foto, pero no importa, es precioso y mueve muy bien su cabeza, ya tenía el modelo que no mueve la cabeza y ahora me enamore más del que sí lo hace. Llegó antes de las fiestas, pero ya mejor lo pongo el próximo año jajaja recomiendo a este vendedor 100%
Está increíble, me encantó, funciona perfectamente y los materiales se ven de buena calidad, fui la sensación de Halloween, creí que era un poco más grande pero está bien de tamaño, ideal para estas fiestas
solo comentar que viene el conector Europeo y tuve que pedir un adaptador para usarlo aquí en México creo que deben de poner atención para donde envían los productos o todos los que ustedes venden están hechos para solo venden en países europeos de lo demas un excelente producto saludos atte Jorge valadez
me gusto muuuuuchoooo, super bonito buen tamaño, envio super rapido, antes de 2 semanas g8ra la cabeza de lado a lado, hay k ver k tal funciona por el momento esta muy bonito, totalmente recomendado, CLIENTE SATISFECHO. gracias vendedor, gracias Ali.
está hermoso, es grande, me encantó.
parfait
funciona perfecto gran gato para dar sustos, mueve bien la cabeza, lo recomiendo para Halloween 🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃🎃
hermoso tal cual las imágenes
Cumple con las expectativas, si mueve la cabeza, pensamos que era un poco más grande, pero es un buen tamaño, iba a poner la foto prendido, pero se borró y ya me da flojera sacarlo otra vez jajaja