SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect for soft skin that can't handle a loofah. I use a smaller one on my face and I got this for my dad who needs something soft to use on his older skin. he likes it for the shower and to evenly apply a medication lotion so he doesn't get it all over his hands.
Works well and cleans my body. A lot more delicate than a scrub tho so I use an exfoliant soap. would buy again if needed.
Awesome
fast delivery, product as expected.
nice.................. .... .. . ............................... .. ............. .. ....
Gentle on the scalp
It’s well made but the product is not that effective. It doesn’t hold on to soap. Doesn’t create much bubbles.
Very soft bristles. I love it!
Works great, feel clean after using in the shower
Very soft, cleaning well. The item has good size, and the handle is good and barely falls out from your palm
I really love this product, it is very impressive and of a good quality. I definitely recommend, loved it!
excelente
excellent 👌👍👍 100%%%
nice it feels good on the body
excellent product.
בידיוק כמו בתמונה ונוח
we love it
good product
It's large enough. It is very soft and bends easily.
не очікувала багато, але врешті дуже задоволена, це набагато краще за звичайну губку, легше доглядати, не накопичується волога. приємні відчуття легкого масажу, добре розподіляє гель для душу
Дуже якісна та комфортна, мʼяка
Very soft bristles and handles foam well.. Only negative is that it slips off the hand at times.
it is well built and has built-in hole to use to hang it. I recommend having a snap hook and mount it in the toilet for easy access
softer than I expected but some people might like it. similar in softness to a washcloth.
Cette brosse est parfaite pour la douche. Ça mousse bien. Je trouve que c'est beaucoup plus hygiénique que les fleurs de douche ou les gants. Vraiment très contente de cette article.