SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
esta muy bonita la bolsa me encanto
Мені сподобалась, зручна , таку і хотіла
Ganz ok.
Me encanta, justo el tamaño qué buscaba, no muy grande, pero con suficiente espacio para todas mis cosas. El material es de lona se siente bastante resistente, el color es muy bonito.. Coloque unos pines qué compre en ali express y se ve fantástico.. Recomiendo ampliamente
원단 도톰하고 바느질 깔끔하니 가격대비 좋아요 잘쓸게요
todo bello todo genial me encanta! sin fallos llegó bien está completo y como en las imágenes, compren con confianza
생각보다 탄탄하고 좋아요. 마감도 깔끔한편입니다. 생각보다 탄탄하고 좋아요. 마감도 깔끔한편입니다. 생각보다 탄탄하고 좋아요. 마감도 깔끔한편입니다. 생각보다 탄탄하고 좋아요. 마감도 깔끔한편입니다.
es la segunda vez que compro, se siente de buena calidad y es muy linda
I love this.
El bolso llegó en excelentes condiciones, el color que se ve en la foto es exactamente igual al bolso que me llegó y tiene buen tamaño 😊✌🏻
tiene un tono de verde diferente pero está bonita y parece resistente
perfetta, quello che cercavo!
por lo que veo es una tela resistente,para el precio que pide es muy buena, el color puede combinar con todo y tiene un espacio grande para llevar todas tus cositas, es un buen prodicto
me encanta
schöne süße Tasche
Pensé que era más grande pero es ideal para llevarle unas cosita a la bebé
El color es verde menta, mi celular la tomo como color azul, está muy bonita.
me gustó, se de buen material. me gusta que tenga un bolsillo interno pequeño y otro afuera. No sé si vaya a ser un problema pero como el separador central no está pegado a la base me preocupa un poco que las cosas se pasen de un lado a otro, ya iré probando, de resto muy bonito
хорошее качество, удобная и вместительная
отличная, удобная!!!
linda es pequeña pero con buen espacio de buena calidad resistente y el color bello lo recomiendo 💯
Tamanho perfeito, espaçosa e feita de material bem resistência, mas não dá pra dizer o mesmo sobre a alça, pretendo reforçar ela pra durar mais tempo. Cabe um tablet de 11' (pra comparação o meu é o tab S9) então é perfeito pra transportar pro cursinho, amei que tem espaço pra garrafa d'água. Fiquei surpresa que ele tem um bolso na frente também (da pra ver na 2° foto) que não tinha visto no anúncio. Adorei
Although there was a lot of lint in it, the stitching was good and the size and color were good. However, the metal parts looked cheap and I think it would be better to replace the shoulder straps.
muy hermosa y buena calidad
Bottle water holder!!!!! Very thoughtful and functional design, for this price, very handy, with zipper and other few compartments. I use it for gym and many other things I can imagine. Not as thick thick as it seems but thick enough to stand up.