SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
me gusto el detalle de control que trae para tomar las fotos de lejos estando ya acomodado en el tripie,fácil de conectar y usar por Bluetooth, excelente para el precio accesible
me gusto mucho para tomar fotos le recomiendo 10 de 10
пришла посылка быстро, бюджетный держатель, устойчив только на ровной поверхности, пульт подплючаеться когда включаешь блютуз и он быстро конектиться, свет нужно было зарядить потому что был разряжен, что бы включить свет кнопку надо нажать и удерживать, пульт тяжело достаётся не знаю как батарейку там достать, свет трех уровней, идёт ещё шнур для зарядки, коробка была немного помятая ,
it's just what i order .its works fine
Me encantó tal cual su publicación bonito adecuado perfecto me encanta
envío bien, el producto coinside con su descripción
Buenisimo
igual que en la descripción, la caja llegó dañada pero el contenido intacto
Muy innovador
Exactly as pictured and described. Didn't use it yet though. I bought one but different color before. Works good. Comfortable and easy to work with. Easy to pair this selfie stick with my Samsung Galaxy Note phone. Recommend.
Very nice item. Works well. Bluetooth shutter release.
me gustó se puede extender un poco más y su luz ayuda mucho muy seguro
It was ok not great but ok
muy bien
light weight works great made with good quality for the price
Funciona perfectamente y es muy estable en cualquier posición , tienes que mantener pulsado el disparador para conectarlo a tu móvil, con la cámara del móvil funciona perfectamente con la aplicación de tick tock no va bien al apretar el disparador sube y baja el volumen de sonido pero no pone en funcionamiento el vídeo
esta padrisimo, tal como se detalla.
está mui bien pero no es tan alto como pone en el vídeo funciona perfectamente.recomiendo
Buen producto y fácil de usar, es igual a la imagen y a las medidas descritas, el control funciona bien y es fácil de emparejar con el celular. La iluminación tiene 2 niveles, carga rápido y dura buen tiempo. Están relacionados la calidad-precio. Llego a GDL en 8 días. Yo le compré un “estuche” de silicona, como el que se usa para guardar las brochas de maquillaje.
I loved the product it worked great here are some results I got
Very lightweight and easy to use, I use it at night to hold my phone and watch my mini series and I love it!
Muy Melo
Exactly what I needed to start irl blogs vlogs very nice quality very good to use nice to use marvelous item
¡Estoy encantado con este palo selfie! 🤩 La calidad es impresionante, súper resistente y estable. 🏞️ Es perfecto para capturar momentos en cualquier lugar sin preocuparse de que se tambalee. Además, su extensión es ideal y muy fácil de manejar. 👌 Definitivamente, una excelente compra para quienes aman las fotos y videos. 📸 ¡Lo recomiendo sin dudar!
🥹🥹🥹