SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stunning! I have already bought others and they do not blacken, I also wash our hands.
Quality at the top I recommend and arrival earlier than expected
I love it!!! Is the same as in the photo and has arrived super fast. The perfect size!
Beautiful ring. Almost like the original. Shines beautifully. I hope it doesn't turn black too fast.
Beautiful, it is a little too big for me but nothing happens. Puts Pandora inside
I bought a 7,5 because I have enough fat fingers that is 54cm
It is a pass and I asked again 2 more it looks like the original does not lose its color use it for 1 week shower with the perfect and
SUPER ring I recommend it goes under water, arrive quickly, the model is super nice go for it!
Very beautiful and fine I love my girl is going to love it as it is described
Rings Super!!!! All the samples are worth, a little more than a month came, the size took 7 on the finger 54mm
Beautiful ring. For the moment there is no oxidation problem, I took several times my shower with it. It doesn't seem to move and it's of good quality. Thank you!
This beautiful, I love what they mention, I will buy again, it came to Peru in 18 days.
If you do, if you even think about your brothers, then there is a daremno, you will be here! For such tsyna, you are unrealistically cool. Rozmir pidishov super.
She got 20. 08. I made the 04.09, even shvidko, I am an enemy. I recommend it. Rozmir pidyshov
All Super, the first day of the vipaw stone zboku
Very well it is identical to the original I hope it does not get ugly very recommended
Very beautiful ring, the store responded quickly to all of my questions
Despite the fact that the Pebble is paler than in the photo, I still love the ring. Small crystals sparkle. Pandora type engraving inside the dragee))) in general, very pretty
It's very beautiful, I lovedI hope it does not rust as the other comments say, I do not think it is silver because of the weight, it feels very light but hopefully if
The stone is big purple than red, but it still looks beautiful, I order it for the second time, I constantly wore the first and the ring did not lose its appearance.
I love it, but I had to have chosen one more size
The ring is so good, not thin. To marvel like that, carefully. Came to put down the shvidko
I exceed my expectations very beautiful I love it a lot, I would ask for it again
I love it, I stay just to measure, my finger is sp Thin and if I stayAnd I arrive earlier than expected
Too content is this ring too beautiful! To see if it rust or not :)