SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is very nice and silky it is wonderful. It doesn’t shed and it’s very soft. The hair is very good quality I will definitely be shopping from here again. I really recommend this hair. It is very thick and has great volume. The length is true as well. It is very easy to install and it looks wonderful. It doesn't tangle easily either.
Love it！！！
Thank you very much once again, my vendor. I've been buying repeatedly without any hassles. Thank you so Much
I gotta say, this hair is really, really good. No shedding, super soft, and no tangling. I highly recommend this wig, it might just become my new favorite.
I love the hair quality, it's amazing! For its thickness, it has plenty of volume and great density. I really like this hair. I'll definitely buy again.
The hair is super soft and full! The lace blends really well. There's no weird smell, and it doesn’t tangle. Almost no shedding at all. I’m really happy with this hair!
I love this wig—it melted easily! It hardly sheds, it’s soft, no bad smell, and the curls are fantastic. It’s true to length and definitely worth the price. I’m obsessed with this hair and will be ordering again.
I bought this hair for a birthday dinner. It's really pretty and soft. Shipping was fast and it arrived quickly.
This wig is soft and beautiful, doesn't shed too much, and has no weird smell. The lace is also great.
I love this wig! I got it yesterday, and the length is so realistic. It smells nice too, and the knots are bleached well. It's super soft. I'll update you on the shedding after a month, but so far, everything's great.
Absolutely love this wig!!! It's super soft, and the wig is thick! Totally worth it! Great overall, and the price is fantastic. Plus, the seller's communication was professional; they kept in touch with me until I received the hair. I'll recommend this shop to my friends!!!
This wig is fantastic, so thick and delivered on time. The lace is HD quality!!!! Don't hesitate, buy this wig!
The hair is soft and comfortable; you really get what you pay for. Overall, it's superb, high-quality, and I recommend it. I'll buy again.
I really like this wig. The hair is soft, the lace fits well, and it shipped quickly. Everything is great!"
When I tell you to buy this wig, you won't be disappointed. It's totally worth the money. I've received so many compliments. It doesn't shed when I brush it. So far, I'm super impressed with its quality and price. Highly recommend, I'll definitely buy it again!
Oh my goodness! This wig is amazing! The hair is flawless. It's easy to style, incredibly soft, and barely sheds. I'll definitely buy from this seller again. I'm considering ordering the glueless version next. I'll go for the long length.
es muy hermosa
This wig is very nice, the quality is amazing, and the texture is great. It’s very soft with minimal shedding, I love it.
Such a beautiful wig, I will definitely come back again. The hair is soft, real, and the wig cap is strong and adjustable. Well done, seller, I will definitely buy again.