SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
vienen 5 , bien protegidos, funciona bien reconoce bien el táctil
Item received in good condition, packaging was good. But glass is not 100% on screen, there is 2mm from all sides missing. But overall I am happy for the money.
Todo muy rápido, seguro y bien cuidado. 100% recomendable
wszystko zgodne z opisem, szybka wysyłka jak I dostawa. polecam serdecznie grupę Alimaniacy na Facebooku
Very good quality!
The box was a bit damaged but the tempered glass was not affected. Fits the phone.
están chidas, solo esta el problema con el sensor de huella pero por el precio lo vale
many thanks. delivery to London one week. it is easy to apply, no bubbles. finger print doesn't work
ништяк
quality temperd indisplay fingerprint also working thank you seller for the quality product 😊
быстрая доставка Укрпочта приклеилось хорошо, без пузырей как будет носиться, посмотрим
Quick despatch and successful delivery. Good seller. Recommended. Thank you.
Llegó en la fecha indicada, bien embalado. Compré por error porque no trae agujero en la cámara frontal, cubre toda la pantalla y tampoco se puede usar la huella. El producto se ve bueno aunque no es lo que quería.
All the glass screen protectors arrived in perfect condition. Dry and wet wipes were supplied for application. I was able to apply the screen protector onto my phone with no issues, and it looks great!
Pero el q no era pero lo dejamos para otra persona q le vino muy bien
Great purchase.works great.easy to install
Came in just a week, not even that, well packed, everything corresponds to what I ordered.
fingerprint not work when i put this glass on telephone...
excelente producto muy bien empacado. sin duda recomendable. volvería a pedir
בדיוק כמו בתמונה!
Это самое лучшее стекло которое я когда-либо клеил на экран потому что такой защиты не было ещё ни разу на моем телефоне теперь мой телефон падает это стекло не разбивается всем рекомендую!!!
I hve not tried this yet in A54
El envío ha sido el más rápido que he tenido en la plataforma, llegó apenas en una semana a México, bien protegido y completo, excelente vendedor y servicio de entrega.
This product is of exceptional quality and I highly recommend it. The seller graciously allowed me to exchange the size without any additional charges. I would rate this experience a perfect 10 out of 10.
В Україну прийшло за 12 днів. Скло ціле та гарно запаковане