SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sehr gut und schnelle Lieferung!
muito bom custo beneficio
Filztöpfe sind eine großartige Wahl für Hobbygärtner und Pflanzenliebhaber. Sie bieten viele Vorteile gegenüber herkömmlichen Töpfen. Dank des atmungsaktiven Materials fördern sie ein gesundes Wurzelwachstum und verhindern Staunässe, was besonders für Pflanzen in heißen Sommermonaten wichtig ist. Zudem sind Filztöpfe leicht und flexibel, was das Umsetzen erleichtert. Auch die Mobilität wird durch praktische Tragegriffe verbessert. Ein Nachteil könnte sein, dass sie schneller austrocknen als feste Töpfe, was eine regelmäßige Bewässerung erfordert. Insgesamt sind sie jedoch eine umweltfreundliche und praktische Alternative für den Anbau von Pflanzen. Filztöpfe sind eine großartige Wahl für Hobbygärtner und Pflanzenliebhaber. Sie bieten viele Vorteile gegenüber herkömmlichen Töpfen. Dank des atmungsaktiven Materials fördern sie ein gesundes Wurzelwachstum und verhindern Staunässe, was besonders für Pflanzen in heißen Sommermonaten wichtig ist. Zudem sind Filztöpfe leicht und flexibel, wa
gut
Excelente
items received within time frame. quality and size as expected. I highly recommend the seller. didn't communicate with seller.
Gut
Alles top
It's OK. Thinner than I'm used to, but thicker than from the other shop.
Works well
Der Stoff könnte etwas dicker sein....aber für den Preis kann man sich nicht beschweren. Schnelle Liefrung !
muss noch getestest werden
Good quality fast shipping
Hàng đến rất nhanh, chất lượng hàng hóa rất tốt
Good, convenient product. Thank you very much.
재질은 부직포 원단이라 배수는 신경안써도 되고. 바느질이 잘 되어 있고요. 손잡이가 짧게 있네요. 겨울에 화단에 있는 백합 옮겨 담기위해 구입. 폭이 적당하고 깊이도 적당한거 같습니다. 내년엔 여러가지 산야초 꽃들을 어우러지게 하기위해 갯수도. 적당한 것 같습니다.
Túi có kích thước phù hợp, chịu lực cũng không tệ, mang theo tay cầm thuận tiện di chuyển
Sieht so aus, fühlt sich so an und ist wahrscheinlich auch ein Grow-Pot…
Very sturdy and easy to move when full of dirt. Very satisfied.
Gute Verarbeitung und Qualität. Für meine Zwecke perfekt. Würde ich immer wieder kaufen. Wurde schnell geliefert!!!
very good material. i like it. will buy more
good
Dünner Stoff, aber trotzdem komplett okay. Halten gut und fangen nicht an nach einer Weile zu schimmeln!
Товар соответствует описанию, быстрая доставка
são vasos de feltro para plantio de mudas. uso muito. planto nestes vasos e depois quando vou usar as flores coloco os vasos em cachipô para enfeitar com flores os ambientes. chegou 6das antes do prazo. obg