SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch. Nice quality looking forward to buy more watches from this brand.
Nice watch!! stands out! chronograph runs smooth 👌🏼 😎 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
This is my fourth pagani watch and I’m still impressed by the quality and the design. 👍👍👍👍👍
Beautiful watch! Worth a lot taking into account the amount charged. Arrived ahead of schedule.
It's a little smaller and I think I'm in my 50 s. But the design. We recommend more than any product in performance
Is an excellent model as it arrives fast and the model is very versatile. I have one in gold and it has resisted me a lot, I think I will arrive my collection of this model. Plus that can be combined with metal bracelet
Very nice watch, very good materials and finishes. Threaded crown and chronograph buttons can be locked. For me the dial could be bigger. Recommended.
Beautiful watch, it looks very nice on the arm, I bought it to sell, the customer was very satisfied! I recommend the brand, I have 3 Pagani design watches in my collection and I will buy more!
looks nice
Wonderful and super good! Comfortable fit! Wonderful and super good! Comfortable fit! Wonderful and super good! Comfortable fit!
A lovely looking watch. Excellent value as well. Easy to size. Comfortable on the wrist
Very beautiful and elegant watch. The chronograph function is executed correctly and the construction materials are of good quality.
Refined finish, size can be small for some cuffs. Golden pulled into the rosé. Stands out on the wrist. I recommend it. Delivery carried out without problems.
It's very worth it, excellent watch, not to mention very beautiful, I really liked it!!!!!!!!!!!!!!!!!!!!
Really very beautiful, it is very reminiscent of a very well-known model of clock
Spectacular. Congratulations Pagani design
The watch is very beautiful and very well finished. Beautiful! At the time of purchase, the tax has already been added, but I was taxed at 95 reais. I paid tax twice, but the watch is very beautiful. Detail his rubber bracelet is not of great quality but has a quick hitch, you can change quickly.
Very nice watch, very fast delivery. I wonder how long the battery will last.
so cool designed watch it is. If you want to buy the Cosmoglaph watch, you had better buying this,Very good one.
Top quality product just like pictures on listing. Great packaging no damage . easy to adjust screw links and looks great once all wrap removed and polished! my 3rd Pagani and will buy more very happy. 7 day delivery to Sunshine Coast QLD AUSTRALIA
Watch is sensational. Top quality, recommend for sure. Bracelet with easy adjustment when removing links. The purchase was very worthwhile.