SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, it is the second watch I buy from this brand and the truth is the design, color, functionality and quality are worth it, great purchase, recommended 100%
I have always wanted a real Meteorite dial, so when I saw this, it was a no-brainer and I had to have it
The watch exceeded my expectations, is very beautiful and of good quality
Very nice Watch, very good quality.
Fast shipping and delivery. Great seller! First impression: item as described. Everything works perfect. Came with garantie card, micro fiber cloth, manual and box. Overall impresion, quality watch, smooth finish and exclusive style. Very happy with this Watch.
High quality. He presents himself very well. Very good belt. I recommend.
I bought it after three years of consideration. I could use it for a long time without changing my choice. Yes, sir.
Everything is perfect, nice watch, a little small is 37,5 approx, but it is very well made it is the most beautiful rolex there is, it is worn by the tennis player Carlos Alcaraz. We will continue to make sales deals.
Excellent watch, recommended, you can buy without fear, I am very special for everything, and I always find drawbacks where there is none, but I can guarantee that these watches are of spectacular quality
It is my second payani tribute Daytona and it is an excellent watch, I love how functional it is, because even with its sport appearance it is very elegant.
It's small but nice
Excellent Product recommended
Very good watch
I purchased this as a birthday gift for my father in-law. if it's anything like my other Pagani design watch, then it'll be an amazing watch.
As always the pagani desing watches are great. Great tribute to rolex daytona there are already many pagani watches and I love 10.
I love it is the watch that I use the most has a very good precision since I bought it I have not had to adjust the time or worry about winding it or that it is in motion or anything in the precision is absolute.
I already have a very good and very beautiful watch with a black face and a white face. It would be nice if they took out this model with a jubilee strap. I have to say that they no longer come in the brown cardboard box protecting the original box now send it in a plastic bag and also do not include the screwdriver to adjust the strap looks like they are trimming in expenses.
Perfect Beautiful! Delivery in advance. I love this clock
High quality beautiful watch and Japanese machinery Pagani all watches make them of very high quality, highly recommended to buy from the seller
The design is neat and the clock also works well.
Love the watch it's really beautiful.
Great Made watch, great made watch, great made Watch. I am very pleased.
Good watch, feels good although the rubber could be better, these mount a Japanese quartz movement that works very well. Shipping arrived 3 days earlier than expected. Thank you. Thank you.
Very nice relo. I like with a rubber strap. j
I really like this watch not bad at all