SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ottimo disco da taglio robusto ma devo ancora testare dopo darò una completa valutazione si presenta molto bene
mejor calidad que otros, tiene la broca del 6
xhxhdbsbavajskskkskskskvibivgigofi9892i2737366266225ru8jybtb5b6b66v5jejcklslskxbhdhcjcnfjdjsjsjsbsbsbsbsbsbsbbdjc
Ok
пришло без повреждений. выглядит норм. пока не использовал.
좋아요
compact design for small fix.
recomendo a todos vocês
Купував за кредити, нехай буде може знадобиться колись. Можливо дововню відгук після використання. московитська мразота знайте ви ГНІЙ!!!
간단하게 급히 사용할일있을때 유용하겠어요. 가격도 너무 저렴하고 장시간 쓰는게 아니기 때문에 두고두고 오래 쓰겠네요.
envío rápido, 5 días la calidad parece buena, para el precio que vale.
These diamond cutting discs will be put to use on my projects
perfect
conforme anunciado.
resistente bom
pequeño disco de corte de material duros, bien soldadas las piezas, no lo he probado pero se ve fuerte. Tamaño como los accesorios de la máquina Dremel
great
produto de boa qualidade muito bom mesmo.
Es tal como se desribe. Aún no probado, cuando lo haga dejaré más comentarios
demasiado pequeño
Швидка обробка замовлення. Товар гарно та надійно запакований, сам товар якісний та за дуже приємною ціною. Дякую, від покупки лише позитивні емоції Обов'язково робитиму замовлення ще. І рекомендую іншим!
comme d'écrit
Artikel ist genauso wie beschrieben. Danke
muito bom
handy little tool for cutting can use in drill to very good item good seller many thanks 🙏