SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is so soft and true to lenght, 100% natural hair. The hair is thick and the lace is thin and very manageable. This is my second time ordering from this company, very good quality and long lasting.
I loved this wig, it was soft, true to length and easy to install, there was little to no shedding and felt really nice
The wig is comfortable to wear, with secure fastenings and adjustable straps that provide a perfect fit. Its low-maintenance nature is a blessing - just put it on and go!
I am very impressed with this purchase!! I really enjoy the way this wig makes me feel.Hair is soft to the touch and is a 100% real wig. The length matches the description and the arc is beautiful. Stay connected throughout the shipping process.
lovvveeeee this wig melts great true to length and quality is very nice minimum shedding very very full wig just a great wig y'all should definitely buy this wig im going buy another one.
Loved this wig it gave a natural look and I didnt have to do much plucking. Unit came slightly pre-plucked which made for a flawless install. No shedding and no tangles so far!!! I like it!
Amazing quality, very soft. True to size and color looks very nice. Melts very easily , also packaging includes a wig cap. Straightens very nicely and smoothly.
"10/10 shipping was very fast hair so soft i recommend get it yall "
"I love it it’s true to length and amazing specially for the price. So soft and full. "
This wig when i received it , it was really soft and long had no shedding or no smell to it , 10/10 recommend
The quality is beyond... very minimal shedding if any. My hair dresser was in awe of this hair. The compliments are none stop. Will definitely buy again.
Wig is true to length sooo long! nice wig, i will buy again!Wig is true to length sooo long! nice wig, i will buy again!
Shipping was really quick. This wig came with the hairline pre plucked, and the knots are small.
Love the color, it s so natural. This wig fits my face perfectly
I bought this wig, and the lace Everything is amazing, definitely recommend. the wig itself was amazing with minimal shedding.
The hair is super soft and lovely
I love this straight wig, the lace, quality and price are perfect
These knots are very fine and the lace is thin which makes it easy to melt.
This wig is definitely worth every dime. Very soft!! No smell. Thin knots, hairline NOT dense, so plucking not required. The wig is full. 10/10!! Will buy again.
The quality is 100% human hair and it is true to length.love this wig
It arrived really fast. The hair is super soft and the color is beautiful. It's an astonishingly colored wig. The lace perfectly. The wig has no bad smell and sheds very little. It's good quality and worth the price. I recommend it.
The length and density of the hair are just right, with no bad smell, and the lace is also excellent. It didn't start shedding until two weeks after installation. I'll definitely buy it again.
I recently received the package and the delivery was quick..The color is beautiful,hair is very soft and full, This hairstyle looks great with any outfit! Beautiful hair and lovely seller! I like it.
Don’t walk run… the best wig you will find. Minimal shedding and thin lace. True to length i ordered
This wig is so beautiful. Real human hair. I highly recommend. Ladies go grab this. The seller communication is fab. I love it.