SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
belle e di qualità, acquisto riuscito. tempi di consegna un pò lunghi, pero vale la pena l'attesa.
excelente calidad seguiré pidiendo más
sockets intéressantes. Un peu petite mais idéales pour les "claquettes/chaussettes" .
falta de usar solo probado, algo justo para un 45,5 bastante agradable al tacto
didnt like them at first but theyre growing on me . arrived on time no damage and as described , toe socks . a bit small if you have bigger feet .
A
received in good condition and fits perfectly
they fit male size 42-43 well. they are comfy inside of shoes too
쫀쫀 만듬사가 좋음
Товар получен. Всё сделано качественно. Соответствует описанию. Товаром доволен. Рекомендую этот магазин и продавца!👍
Швидка доставка і висока якість! Дуже зручні і якісні шкарпетки. Рекомендую!
Есть пятка, тонковаты, дышат. Странно сделаны пальцы, на стопе есть шов, но по ощущениям ничего не трёт и не мешает. На пальцах не швы, а какие-то специальные эластичные сплетения нитей. Размер 41 комфортно, но не больше. Приехали в одной упаковке, вложенными друг в друга.
Skarpety OK, natomiast bardziej dla rozmiaru 37 - 39 (Europejski rozmiar) powyżej 40 niestety są za małe. Rozmiary dla młodzieży nie dla dorosłych mężczyzn. Jakość produktu dobra.
очень дешевые носочки, очень тонкие, только на лето в очень жаркую погоду. Дошли быстро, отправили быстро. У меня размер 40,5 ели ели налезли, хотя написано что размер носков 37-45, смешно конечно =))) и естественно это не правда
warto wybrać rozmiar większe bo pomniejszona numeracja a reszta ok :)
calidad precio espectacular, algo justos si gastas un 46/47, pero bien y frescos.
J'ai beaucoup apprécié et aimé. Les chaussettes sont vraiment très très très belles. Je recommende fortement
Esperaba otra calidad, no son tan suaves, pero están buenos. Son como malla. Mi pie mide 26,3 cm y me quedan bien, los volvería a comprar.
그냥저냥 신을만 함
Ok
Different but after wash shrink so you have to reward and stretch
High quality weaving, has silicone anti-slip in the ankle region
llegaron es bien material
для коротких пальцев, ткань жесткая, но есть мягкая вставка на пятке
Excelente producto muy buena calidad