SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, we will see how it works
Super
A simple watch more fulfills what promises for the price is great.
I love it!!! I arrived fast, my husband had to adjust it because the strap was very long but it does not require much effort to do it. I like it very much, it is easy to configure and light. It hasn't caused my skin irritation. I will certainly buy other colors from the same supplier as it has a good price/quality ratio
Looks and feels small although as per product description it is accurate. Little smaller than the original but still functional the same.
Very nice, looks good, fits your measure
Reasonable product
watches as described, beautiful like a casio and very light!! I really suggest
The norm for its price, the backlight is weak and so the norms
The product description was accurate, you can adjust the watch size. I love the product arrived earlier than expected.
Excelente
All right good quality Thank you
The experience has been good, although it took a little longer than what they said, but it has arrived well and a good packaging.
I am satisfied with the quality and speed of the parcel.
Excellent watch⌚And fast delivery
I loved 10/10
It is not possible to see in the photos but it looks metallic shiny, I love it, I liked it very much, the price was very good and the product looks very satisfied, arrived on time. I recommend the store
This was nice it’s perfect
Nice small watch, let s see how much it lasts
Fidele to the original model, incredible for the price
Very nice watch looks great good material!!! I arrived early!!!
Works perfectly.
4/5 for that kind of money is more than good
The year-old has come to shvidko, it looks like a non-pugan, ale yak vizmesh in the hands of the crykhki. The next store is packed good.
Received. And good quality Thank you store.