SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sensational nostalgic, I remember the first Casio Japan, I liked the store sent fast.
Perfect!
More than excellent quality satisfied price
Generally consistent with the description, everything is fine but the envelope is too small for a man's hand.
Excellent product, worth the money
The order came quickly. The watch is normal, the battery is huge! ;) The edges on the watch and bracelet are sharp, not processed. Well, what do you want for this price? ;)
Very nice but it's very small.
Fast sending. Good quality for the price
Very beautiful watch you have to see the long
Super has light stopwatches among other things I liked
I don't set it yet, but it looks great, it feels quality, it came in about 12 days
Works and complies with the announcement
I spent it, I arrive before the deadline.
Very nice good and just take good care of it makes you look elegant
I LOVE THIS WATCH
Item came in great condition and shipped fast! Quality is good. Unfortunately the watch band doesn't fit my wrist even after adjusting the band clip. I will probably gift it to my mother or nephew.
Gets perfect
The watch is a woman's watch because she's very small
Overall a good product. Can be a little sharp around the edges but has a protective foil on the screen. Changing time and date is really easy. Size is adjustable, the lock holds tight.
not bad for the price (3euro)
Best clone you can get for $3
A basic watch and an ideal size. The bracelet is adjustable, so it should serve for various wrist sizes. I have not tested the water resistance and splashes.
Super chic and runs flawlessly. Setting is child's play and the bracelet is very pleasant.
toooooooop
The product and Bia Quality recommend