SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
길을 세우고 있는데 참치 않다 돌돌 돌리니까 보아 시스템이라서 못 쓰기도 편하고 나름 가오도 있고 참 좋다 잘 쓰고 있다 고맙다
좋아요 굿굿 알리최고
끈 풀일일없어 확실히 편합니다.좋아여~ 설명서내용 부실합니다. 설치할 때 유튭 동영상 참고요~
배송빠릅니다 좋은거 같아요 설치가 쉽지는 안네요
처음에는 조금 헷갈린데 해보면 크게 어렵지 않고 편함
Very difficult at first, need more accurate tutorial, but works fine!
아직 사용 안해봤음 부푸미 많네요 운동화에 장착해보고 후기 올리겠습니다
pas encore essayé, mais il me semble correct .merci au vendeur
Super leicht zu installieren, habe mir gleich mehrere gekauft
구매해눟고 끼우기 귀찮아서 아직 사용전입니다. 그렇지만 제품은 충분히 좋을거라 기대됩니다. 두개 사둔 걸 다행이라 생각합니다.^^
딱 구매금액에 맞는 품질입니다. 큰기대 없이 그냥 저냥 재미로 구매 하면 피식 웃음나올정도의 기분^^ 즐쇼 하세용~~^^
아직 착용해보지는 않았지만 배송은좋아요!
Llegó muy rápido, el servicio de entrega eficiente y veloz, viene todo para instalar , pero aún no lo pruebo.
조립 동영상이 너무 빨라서 개고생. 처음써보는데 풀때는 노브를 위로 당기고, 끈 두개를 당김. 조일때는 노브를 누르고 돌림.
As described. Installation is not simple. Will check how it works...
Jednoduchá inštalácia podľa obrázku alebo videa je veľkým plusom. Kvalitu preverí až čas ale v tejto cene pezpodmienečne povinná výbava topánok.
가격 대비 좋습니다.그럼,오늘도 좋은 하루되십시오.감사합니다.
고대하던 긴긴 겨울이 끝나고 아직은 수온이 기대만큼 올 라오지않아 활성도면에서 아쉽지만 그래도 조만간 따뜻한 봄소식과 함께 고기들의 활동성도 좋아질것 같아 미리 준비하는 마음으 로 급한것부터 케이스별로 같은 호수로 주문했는데 잘 쓰겠 습니다.
아직 사용전 이에요. 사진에서 나온대로 하면 되겠지요.
저렴한 가격에 구매했네요, 제품 좋아요^^
Süper.
Прикольная штучка, рекомендую. Правда, не сразу разобрался, как их правмльно вставлять.
I was just curious about this lacing system. Easy to set up if you take a look at the video in the seller's page. The instructions included are useless. The cable does not slide well through the holes in usual running shoes so you'll have to tighten the lower loops by pulling them up. The same goes for loosening. And you will probably have to use both hands to hold the gadget if you do not sew it to the shoe. Well, I'll stick with the classic laces for now.
사용 해보니 좋아서 지인 선물로 구매 했네요.
지난번에 주문했는데 재 구매합니다