SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A such great quality and it was so soft, I wore it the whole day and it didn't tangle once. Other than that , the lace is nice and thin , it melts really good! Its a plus for me Ill surely order again and also let my friends know to order.
This is my 2nd time buying this wig and I just wanna say it’s not fake !! It comes super fast , it cane 5 days after I ordered it . The quality is really nice but I do wish it was a little bit fuller . Other than that there’s minimal shedding , there is a smell but that goes away after the first wash , it’s easy to pluck and bleach and I love the fact the there’s is lots of parting space super spacious . But yes I really do recommend this wig so catch it while you can !!
Very impressed with this wig. It feels soft, looks real, and fits comfortably. The quality is excellent and the delivery was prompt.
I loved how the hair came baby hair ready and the hair very soft and tangled free I will definitely shop from them again!!!
Love this wig! It’s high quality, looks real, and is very comfortable. The shipping was fast and the customer service was excellent.
the hair is so beautiful and came with no smell. It's week 2 and the hair is still holding up well.
Honey she moves. Don’t hesitate. It’s exactly what you’re looking for. I may order this again so I have another when this one gives. It came a day early. I was impressed.
This Wig came super fast!!! The knots was easy to bleach and minimum shedding ! The hair was so soft and silky and full lace !!! I will be ordering from this company again !!
REAL REVIEW HERE!! I loved the wig it was so silky and the lace was so nicee. Definitely one of my favorite black wigs that I have installed!!!
I absolutely love my new wig! The quality is outstanding, and it looks incredibly natural. It is comfortable. I've received numerous compliments on how great it looks. The shipping was fast, and the customer service was excellent. Overall, a fantastic experience – I highly recommend this wig!
This hair honestly looks good so far. The hair is super soft and feels good to the touch. I finally installed the wig and it still looks good! It barely sheds so if you're balling on a budget I recommend!
vraiment merci beaucoup j'aime bien ma perruque de 8 inch 13 × 4 je vais recommande epui la commande est vite arrive
Must praise, this is the most natural hair I've ever bought, with also particularly convenient, do not feel the head heavy also particularly particularly good-looking! Wearing is also very simple. Customer service is also very patient, timely and patient answer to the questions raised, the future will continue to buy back if you like it ~ like sisters can try it!
beautiful, I received the wig early !By the way.The hair holds wave really well. It was perfect for the look I wanted. I would definitely recommend you won t be disappointed.
I really liked the hair. Arrived long before the deadline. Hair has a lot of quality, came well packed and prepared. The delivery man was very patient and humble. I ll buy more times here
Very soft and easy to style, one of the best wigs I’ve installed
I am very satisfied with my hair. It is not artificial hair, but 100% human hair, very soft and easy to comb. It is not only true in length, but also does not fall off. Guys this hair is my favorite currently.
You see this hair,it's super beautiful,I wore it for a few days and there was no problem at all,it was very comfortable to wear,it was very close to my scalp,it was very natural.I've had so many compliments on my hair with this wig.10/10 recommend!!!
THE WIG WAS WONDERFUL! definitely good! knots took a little longer to bleach! but it was full in length and density, lace melted Beautifully! & holds a curl all dayy!!! definitely would order again! wig came quick too!
It arrived quickly, just in time for my party, and it was so much easier than I thought it would be, and I feel like Im so much prettier because of it, and Im really looking forward to rocking my party, and its been such a great shopping experience.
I love this hair, no smell it’s preplucked and very soft. It came in 8days that way really fast and I appreciate it. Thanks to the seller
Absolutely love this hair. So soft. Tangle Free and true to length... great communication with the seller of this wig! Will be ordering again in the future. Thanks again
I love the hair; love the soft and beautiful curls. Very bouncy smooth and no shedding. Hair is also true to length; very full and natural. The seller was nice. I recommend it.
The wig arrived on time, as expected. Hair quality is amazing, and the lace melted so easy. This hair is soft body wave hair , easy to install, and it's a sale for the price. I love it, and will order again!
lovvveeeee this wig melts great true to length and quality is very nice minimum shedding very very full wig just a great wig y'all should definitely buy this wig im going buy another one.