SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really love this wig! It's so soft, and the length is very realistic. It's amazing! The quality is excellent, and the delivery was very fast. The lace part is fantastic, just like the description.
The coloring on this wig is amazing, it's easy to pluck, and the hair is genuinely soft. The knots are tiny, and the lace blends in perfectly.
This wig has bright colors and beautiful hair quality. I really like its silky feel. This lace front wig is very versatile, and I can't wait to try out various hairstyles. The wig cap is also very comfortable. This is definitely a recommended product.
This lace wig is amazing. The lace blends well and is easy to install. It doesn't shed, doesn't tangle, the hair feels very soft, the quality is top-notch for me, the color is very beautiful, and the price is also affordable.
The hair is very cute and has great density. The shipping speed is super fast. The seller is very considerate. They keep me informed of the shipping status of my package in real-time, which is fantastic!
The quality is absolutely amazing. It's already been pre-plucked and the knots bleached. This is by far the best hair I've ever purchased.
I really love this wig. Firstly, it doesn't tangle and it's absolutely gorgeous. When my hairstylist was styling it for me, she asked where I bought it because the quality is so good. You all should buy this wig! It also doesn't shed! I will definitely buy it again. I've received so many compliments. It's so beautiful!!
I absolutely adore this wig, it's so gorgeous! I can't wait to show it off to my friends. I think this is the perfect length for me. It's so soft, better than any wig I've bought before, and the price is even cheaper.
This hair is really pretty! It's very thick and I love it. The lace melts in nicely. Overall, it's a great wig to have!
It's gorgeous, highly recommend it, the seller communicates really well.
This wig is amazing! The quality is fantastic, the hair is silky and soft, and the ends are full. It's really 100% human hair!
I'm very pleased with this purchase. It's a wig, extremely beautiful, soft, and full to the ends. 100% satisfied.
I've always wanted to try curly hair, so I bought this wig. And it's amazing! The hair feels so soft, has a great shine, and doesn't tangle. I'm super satisfied with this human hair wig.
I love this wig, truly. The lace is superb. I would definitely buy it again.
Wow, this wig is phenomenal! It's gorgeous, super soft and silky. The length is perfect, and the density is impressive.
I absolutely love it, she's amazing, highly recommended, and it arrived before the deadline.
Packages arrived very quickly. Natural hair. Exact description, I am satisfied with my purchase. I recommend you
The hair was exactly the right length and felt super soft. It didn't have any weird smell, and the plucking was done really well. The wig showed up quicker than I thought, and for the price, the quality is awesome. I definitely recommend getting this wig, it's a great buy!
Lace is great quality . Hair had minimal shedding and I would definitely purchase again!
This is a real 100% human hair wig. Its super soft and full, and the length is just right. I ran my fingers through it, and not a single strand fell out! Plus, the seller is super nice and responds like lightning.
It came so fast, and it doesn't smell weird at all. I can't wait to put it on!
The wig is totally awesome, so soft and full!!! I love the customer service, cause they actually followed up to ensure I was satisfied with their product. Thanks a lot!!!
The seller was super helpful and my package got here earlier than I thought! ?? The hair quality is top-notch, for sure! Thanks a lot! I'll definitely order again!
It styles really well and the hair is thick. Waves hold well. I love it and it looks good on me. They communicated well and would buy from this supplier again.
i love this wig so much i always love wigs from this vendor and it always comes very fast communication is always good