SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the hair it’s very soft no shedding,it does have a little smell to it but overall I love it differently will purchase again
So far, this wig is very thick and full. Many people have complimented my hair, and I'll be buying it again in the future.
The length of this wig is absolutely real, like, really long! When I got it, I couldn't wait to sniff it, and there was no funny smell! I ran my fingers through it, and it didn't tangle! The quality is outstanding; wig lovers shouldn't miss out on this!
This hair is amazing! It’s super soft, has no smell, and sheds just a little. I love this big wave wig.
The delivery was fast. This wig is stunning and has great bounce. The lace quality is also excellent, very thin and blends in easily with the skin. Quality guaranteed, worth the purchase. I love it.
The hair is super duper soft!!! I love everything about this wig, no shedding, and the lace is exquisite.
This is one of my favorite wigs I've ever bought! It's easy to install because the lace isn't thick and the quality is great!
This wig really impressed me. It looks great, feels like real hair, and is comfortable to wear. High-quality and fast shipping!
This wig is perfect! It's comfortable, natural, and easy to style. Super satisfied with the quality and the fast shipping!
The hair looks great! The quality is amazing! I ordered another one after receiving this one! The price is unbeatable.
This is the first wig I've bought on this platform, and I'm very satisfied. This wig is definitely worth the money. The hair texture is soft. The parting space is great. I didn't experience a lot of shedding. The wig fits snugly on my head. I love this hair! It's definitely worth spending the money.
This wig is amazing!! This is my first time trying wavy curls, and I'm in love with it!! Communicating with the seller was very pleasant!!
Parfaite , je fais ma pose et je vous montre ça . Elle est bien fourni et bien longue et les pointes sont fournies aussi et arriver 9 j en avance
That’s fantastic! There’s no strong odor, the length is just right, and it stays the same even after washing. Overall, I’m very satisfied with this product. There’s no concern about tangling or shedding.
I’d like to share my experience with this wig I recently purchased. The quality is amazing! It’s true to length, the texture is perfect, and it has a natural look without being too shiny. I’m impressed with the minimal shedding and the fact that there’s no odor. The lace is also very easy to work with.
Buy it, girls!! This is my second time ordering this wig!!
This wig is very full, holds heat well, and there is almost no shedding. The hairline is pre-plucked, and the lace is full. I love my birthday wig!
The shipment arrived earlier than expected, the hair is fantastic, very soft, received many compliments, and it’s easy to install.
I absolutely love this wig! I've been wearing it for about a week now, and the hair still looks great, it's soft and silky, and it smells wonderful. The lace is of excellent quality with plenty of parting space, perfect for a deep middle part or side part. Definitely worth the price.
Easy to install, the lace is realistic, the length is accurate, full and fluffy, I love it. This is the wig I wanted, and I got it!
The hair is really good, very soft and beautiful. Exactly as described. I recommend this product.
This wig is absolutely stunning!! I am very satisfied with the quality. The wig is very full and true to length. I will definitely buy another wig from here.
I adore this wig; this is my second purchase, and it barely sheds. The curls stay in place, and the lace is very manageable. I will definitely buy it again!
Great quality wig with minimal shedding. I will definitely shop with them again!
I really like this wig. The quality of the wig is very good. 100% real human hair. Little to no shedding.