SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You can tell a lot of care went into making this. It doesn’t tangle easily, and I can style it without any hassle.
I read all the reviews of this wig, but I am still skeptical. Since this is for my birthday, I don't want to buy a bad wig. It turns out I made the right decision. I absolutely love this wig! There's so many good things that I can say about this wig!The hair is exactly as described by the seller, the curvature of the body wave is clear. very thick,It's comfortable to touch. The lace is perfect and easy to melt ! Both length and density are correct.Really love this wig. I got a lot of compliments at birthday parties because of this wig. I am really happy! ! ! ! ! Needless to say, I will definitely buy again. Such a good quality wig, no one is willing to refuse.
This wig is gorgeous!! It’s affordable and it’s super soft, also true to length and the best part about it is that it’s pre-plucked and has a transparent lace!!!When unpackaging the wig I just knew that the installation was gonna be smooth and easy,, if you’re looking for reviews I recommended you buying this wig!!
I loved that the lace melted so good into my skin. Well maintained smooth body wave hair! It's also very lightweight so your scalp can breathe. I'm not a big fan of wearing wigs, but this one is very convenient and I wear it often!!!
Loves It 💙💙💙😍
Super cuteeeeeee
This wig is amazing! It feels so light and natural when I wear it, and it doesn’t feel heavy at all. The hair is so soft, it feels just like real hair! I’m really happy with it, and I’ll definitely buy again!
I love this wig, it’s exactly what I wanted.
Where do I start!!This wig is fantastic.This wig is worth every penny.This is by far one of the best wigs I own.The hair is so soft and silky,and most of all,it looks very natural.
I like this hair, it's very natural and elastic!! The quality is very good, and I will still place an order.
Hair is full and true to length, this is my 4th wig from them and i will continue to purchase from them!
This hair has a very natural hairline and baby hair;it does not shed, length is what it says, place is great, and the color is standard. I gave it 5 stars!!!!
My goodness!!!This body wave hair is perfect.This wig is super soft,lace is HD transparent,I would recommend this wig to anyone looking for an affordable wig that's still great.
Very happy with this wig! It’s soft, fits well, and looks very realistic. Excellent quality and the service was outstanding.
Good quality hair. Hair was very soft barely any shedding and very true to length.
Love it！！！
THIS WIG IS EVERYTHIIIING!!!! I’ve never been able to order on Ali without feeling like I got scammed in some way, this hair is exactly what I ordered it’s 200 density HUMAN HAIR 36 inches. I will be ordering from their company from now on
The shipping was super fast, the length is spot on, and it's so soft, I can't put it down. The hairline and lace are just perfect. I don't even want to take it off. This is a must-buy, so if you're thinking about it, just go for it after reading this review!
I bought a fantastic wig. The hair is super soft and bouncy. The color matches my skin tone perfectly. It's 100% human hair. Overall, I'd give it a 10 out of 10.
I’m really satisfied with the result! The hair is very soft, and the density and length are exactly what I wanted. Wigs can really define a look, and this one has such pretty, stylish colors. I love it! It's perfect for girls new to wearing wigs.
This wig is really thick and beautiful; I love the curl pattern and everything about it. The seller is super nice! You will definitely get your money's worth!!!
It's hard to find a good dark wavy wig, but this is it!! The hair is thick, bouncy, and always soft! I hardly shed or tangle!
This lace front wig has completely transformed my look. The hairline looks so natural, and the hair is silky and soft, full of life. I've never felt more comfortable.
For the price, this wig is perfect. I'll continue buying wigs from this brand because this one fits me perfectly. I love it!
This product is great; the hair quality is excellent. The quality is really top-notch! It's 100% human hair, and the lace material is also very good. The curls are beautiful. It barely sheds, and the density is realistic.